Client Service Associate (Learning)

Client Service Associate (Learning)
Are you passionate about delivering first class client service in the learning space? Are you well-organised and detail-oriented? Are you interested in working as part of a sales environment without the pressure of targets and quotas?

About Euromoney Learning
We understand that learning doesn’t start and end when you leave the classroom. We know that the financial markets never stand still, and that technology has both simplified and added complexity at a break-neck pace. That’s why our approach to learning offers solutions that work for individuals and organisations - no matter where you sit or how you need to participate.

We’ve got a long track record of success, and our experience means that we know how to impact our clients’ businesses and deliver results in the form of more-prepared, more confident people. We’ve worked with almost all of the world’s top corporate and investment banks and have delivered state-of-the-art learning to more than 60,000 professionals in the last 5 years, in more than 80 countries around the world.

About the role
The Client Service Associate (Learning) will play a crucial role in supporting the sales team by being an essential interface between the client, the sales team and the freelance trainer faculty. Having attended client meetings and debriefed with the sales and product specialists, you will contact trainers, requesting course outlines, and be part of the solution design process. You will then summarise the solution in an easy-to-digest format and collate the final proposal for the sales team for final amendments and commercials.

This role requires strong organizational skills, persistence and attention to detail. The ability to create visual representations of proposed solutions, as well as some experience with learning design will be essential for success. Knowledge of the financial industry will be a significant advantage.

Key Responsibilities
•Serve as the primary point of contact for the trainer faculty, requesting and collating course outlines
•Assist the sales team in preparing detailed proposals, including visual representations of proposed learning solutions
•Coordinate and schedule meetings with trainers, preparing agendas and noting actions, where required
•Manage and organize Request for Proposal documentation and ensure all materials are up-to-date
•Conduct basic research on learning and development trends to support sales efforts
•Collaborate with the marketing team to improve and develop sales materials
•Assist in the preparation of internal reports and presentations

Knowledge, Experience and Skills
•Previous experience in a learning environment, either as a supplier of learning services or as a buyer in a corporate environment
•High proficiency in Microsoft Powerpoint, Word and a visual design tool such as Canva
•Proven ability to quickly build rapport with senior experts and managing them to achieve deadlines
•Tenacity and can-do attitude
•Excellent communication, organisation, time-management and prioritisation skills