Account Manager

Purpose of the role

As the Account Manager you will work closely with our key client stakeholders to execute bespoke and complex retail campaigns across our customers’ retail environments to the highest standards. To achieve this, you will work from a client brief to support the design and execution of areas inclusive but not limited to flagship windows, launch zones, events, store fits and digital campaigns. Following a critical path, and creating multiple documents throughout the process, you will manage suppliers and internal contacts to help develop innovative ideas, ensuring each campaign is on specification, on time and on budget. Throughout the process, the Account Manager must remain in constant contact with suppliers and clients, updating all stakeholders throughout, negotiating costings and timescales for each job, selecting the most appropriate supplier. From providing clear production briefs, to quality checking and attending and overseeing installs and events, attention to detail is required at every step of the process.

Key Responsibilities

• Managing the local client relationships and taking the lead in overall campaign management
• Safeguarding timelines, budget, project management and installations
• Updating and managing critical paths and WIP documents
• Ensuring successful delivery of special execution campaigns across the client estate in the Benelux and Europe, making sure all is in line with contractual SLA’s + KPI’s
• Numerate with a strong commercial understanding
• Take briefs from the client including full specification details and deadline dates and managing from start to finish
• Attend internal client meetings in advisory role, on creative and execution
• Attend creative brief meetings to advise on execution of campaigns
• Working collaboratively to ensure the correct vendors and partners are used for each project, considering location, complexity, budget + deadline
• Provide technical input and advice on campaigns
• Suggest alternative options and innovation/sustainable where possible
• Brief creative studio and deliver input on creative solutions and vision on campaigns
• Attend occasional overnight installs, solution finding, self-snagging and having the utmost attention to detail
• Visiting vendors onsite to carry out thorough QC, check 100% of all print + props produced for installation into windows, then producing QC decks for the client. 
• Manage client walk around of installs, taking on all feedback, communicating and actioning
• Produce detailed specifications for internal and external clients based on client knowledge
• Create clear, specific production briefs for suppliers to ensure client requirements are met
• Deliver a high level of customer service
• Measure customer satisfaction and take appropriate action
• Ensure activity is recorded using the designated company tools
• Attend meetings away from the client site as required
• Deliver services to meet and exceed contracted SLA’s
• Ensure compliance with Regulatory and Company policies

Knowledge, Skills + Experience

• Experience in management of and conceptualizing special execution campaigns including flagship windows, launch zones and store fits is desirable
• Knowledge of Window/special execution installations, VM, POS + 3D bespoke elements is desirable
• Development of creative ideation experience advantages
• Experience in briefing creative studios, able to translate creative concepts into briefs
• Print knowledge with understanding of different techniques
• Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations.
• Experience in liaising directly with clients and advising on campaign solutions is essential
• Is professional, courteous and calm under pressure
• Experienced in managing projects from start to finish and handling multiple projects at once. Strong time management and prioritization skills
• Experienced and confident with quality checking
• Confident in the management of multiple off-site teams
• Experience in troubleshooting unexpected project issues and implementing preventative measures is essential
• Numerate with a strong commercial understanding
• Experience in managing multiple budgets
• Pro-active and innovative
• Approachable and confident to offer advice in meetings
• Knowledge of Microsoft office is essential, Excel and PowerPoint in particular
• Drivers license desirable
• Fluent Dutch speaking preferred