Account Manager

Purpose of the job 

Key responsibilities  

• Provide technical input and advice on print projects as required

• Take briefs from the client including full specification details and deadline dates and manage from start to finish

• Suggest alternative options and innovation where possible

• Produce detailed specifications for internal and external clients based on client knowledge

• Brief suppliers on client requirements

• Deliver a high level of customer service

• Monitor projects to ensure they are delivered to specification and on time

• Ensure activity is recorded using the designated company tools

• Maintain a full understanding of the broad range of HH Global's services and work closely with the internal departments 

• Implement new methods and procedures as required

• Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting

• Ensure invoicing procedures are followed

• Able to attend meetings away from the client site as required
• Press passing when required and often out of normal working hours
• Agree and manage budgets and P&L’s

• Ensure profit is maximised through analysis of performance

• Deliver services to meet and exceed contracted SLA’s 

• Manage and monitor objectives to meet key business drivers

• Ensure compliance with Regulatory and Company policies

• Measure customer satisfaction and take appropriate action

Knowledge, Skills + Experience 

• Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)

• Experience in a client facing role is essential

• Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred

• POS conceptual experience

• Previous experience working in print/ print management/ print buying/ marketing print procurement (please select as appropriate) essential

• Experience in troubleshooting unexpected project issues and implementing preventative measures is preferred

• Leadership and management experience is desirable

• Numerate with a strong commercial understanding

• Ability to manage multiple projects simultaneously

• Strong time management and prioritisation skills

• Able to prioritise workload in a high energy environment 

• Has a high level of technical print knowledge with detailed understanding of different techniques

• Experienced and confident with press passing

• Is professional, courteous and calm under pressure

• Has a project management mind-set

• Process driven, with an eye to sales and business development

• Approachable and confident to offer advice in meetings

• Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations
• Knowledge of Microsoft office and Google Apps is preferred but not essential

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