Program Manager, Client Services
Kansas City, MO, USA
Req #1360
04 November 2024
About the Role
Onsite: Kansas City, Missouri
Program Manager is accountable for managing the MSP/VMS program at their designated account(s). They must ensure that Magnit is an indispensable, trusted partner to the client, delivering on the contractual scope of services, maintaining a high level of customer satisfaction, managing day-to-day site operations, and Magnit’s onsite team. Program Manager’s scope may be regional or global, with services that may encompass some or all of Magnit’s service offerings (MSP/EOR/VOP).
What You Will Do
- Deliver Magnit’s contractual scope of services through regular interaction with the client users, staffing partners, and Magnit colleagues
- Demonstrate a comprehensive mastery of all day-to-day and strategic operational functions that are required to service the client
- Maintain and demonstrate knowledge of client’s industry, products, markets, competition, and financial positions
- Manage quality delivery in working with the onsite team and offsite assigned colleagues
- Partner closely with the Director of Client Services to introduce new services to the client and for support and guidance on program delivery, issue resolution, and account management
- Manage Supplier relationships ensuring close communication and collaboration
- Partner with Magnit’s offsite functional leaders to leverage best practices and to ensure the program maintains a high standard of delivery throughout
- Participate in all relevant training programs available internally for business and professional development
- Manage and provide continuous improvement initiatives
- Manage and interact with Magnit’s payrolled workers at the client site in accordance with all relevant labor laws and legislative practices for each jurisdiction under management
What You Will Need
- Bachelor’s degree desired but not required.
- Global MSP Experience highly desired.
- Management experience that includes supervisory responsibilities of 6-8 remote direct reports
- Global experience is highly desired, specifically in the United Kingdom
- Previous management experience in business development/client management, Temporary Staffing management, and/or Human Resources
- Working knowledge of labor and employment laws
- Experience with on-site operations for Fortune 500/1000 companies preferred
- Extensive vendor management experience across disciplines and geographic locations preferred
- Strategic thinking and complex problem-solving skills
Salary Range is between $110,000 - $135,000 based on experience.
Other details
- Job Family Staff Jobs
- Pay Type Hourly
- Kansas City, MO, USA