Sr. Program Manager, Client Services

About The Role

(Hybrid - Detroit, Michigan) 

Sr. Program Manager is accountable for managing the MSP/VMS program at their designated account. They must ensure that Magnit is an indispensable, trusted partner to the client, delivering on the contractual scope of services, maintaining a high level of customer satisfaction, managing day-to-day site operations, and Magnit’s onsite team. Sr. Program Manager’s scope may be regional or global, with services that may encompass some or all of Magnit’s service offerings (MSP/VMS/EOR).  Program Manager role is required to be located in Southeast Michigan in allow for onsite weekly visits with the client.

What You Will Do

• Deliver Magnit’s contractual scope of services through regular interaction with the client users, staffing partners, and Magnit colleagues
• Demonstrate a comprehensive mastery of all day-to-day and strategic operational functions that are required to service the client
• Maintain and demonstrate knowledge of client’s industry, products, markets, competition, and financial positions
• Manage quality delivery in working with the onsite team and offsite assigned colleagues
• Partner closely with the Director of Client Services to introduce new services to the client and for support and guidance on program delivery, issue resolution, and account management
• Manage Supplier relationships ensuring close communication and collaboration
• Partner with Magnit’s offsite functional leaders to leverage best practices and to ensure the program maintains a high standard of delivery throughout
• Participate in all relevant training programs available internally for business and professional development
• Manage and provide continuous improvement initiatives
• Manage and interact with Magnit’s payrolled workers at the client site in accordance with all relevant labor laws and legislative practices for each jurisdiction under management

What You Will Need

• Bachelor’s degree desired but not required. 
• 5+ years of MSP experience required, global experience highly desired
• Management experience that includes supervisory responsibilities of 4-6 direct reports
• Previous management experience in business development/client management, Temporary Staffing management, and/or Human Resources
• Working knowledge of labor and employment laws
• Experience with on-site operations for Fortune 500/1000 companies preferred
• Extensive vendor management experience across disciplines and geographic locations preferred
• Strategic thinking and complex problem-solving skills

Salary range is between $105,000 - $120,000 based on experience and qualifications.