Enterprise Systems - Graduate Implementation Consultant

General Description

Reporting to the Customer Care Manager, your primary role as an Implementation Consultant will be to support clients through the process of implementing and utilising the Cygnum solution.

We will work with you to further develop and display excellent communication skills, both written and verbal, as well as exemplary client facing skills. To facilitate your development, you will initially work with our Customer Care Team. This will involve gaining a thorough understanding of the Cygnum solution our customers are using to support their business processes and a good knowledge of the markets they operate in.

Having gained more experience, you will have developed a good working relationship with our clients and have been responsible for effective and timely communications with both the client and your colleagues. You will then transition into working as an Implementation Consultant under the guidance of one of our Senior Implementation Consultants and Project Managers. You will support the delivery of any project tasks allocated to you. You are expected to display the highest level of professional standards at all times, when dealing with clients.

Key Responsibilities 

• As an Implementation Consultant you will assist in all stages of the support and implementation of the Cygnum solution including, but not limited to:

• • First Line Customer Support
  • Triage and management of Cygnum support issues
  • Requirements Analysis
  • Application Design
  • Implementation Design
  • Implementation and configuration of the software
  • Software testing
  • Creation of Training and User documentation

• Implementation tasks and projects may be directly for a client or as part of an internal company project.
• CACI is an IT solutions supplier; customers may therefore reasonably expect members of the team to have a certain level of working knowledge of IT systems. Furthermore, having this knowledge helps you to distinguish between technology, people and process issues. You are expected to build on your existing knowledge, particularly where it is required directly on a given project.
• A key part of your role will be to support the comprehensive testing and QA of the solution.
• As part of the induction process CACI will provide training on the Cygnum Solution and the associated tools used as part of solutions delivery and support so you can undertake your role successfully. Having successfully completed your probationary period your learning will mainly take the form of on the job training and you will be expected to supplement your learning as directed.
• You will categorise the severity and log them on our support system.
• More complex support calls are passed to an Engineer, Consultant or Product Manager to deal with.  Where such calls are allocated to you, you will liaise with the Engineers and Customer Care Consultants as required and provide a solution to all those calls allocated to you, and within the prescribed timescale for the type of call.
• You are responsible for completing the work in the agreed timescales unless you agree otherwise with the person allocating the work. You will ensure that all work you are asked to do has been properly allocated to you.
• You will be responsible for your own time management, and when allocated to a job/project you should set your time allocation on the system so that actual time can be monitored against planned time. You are expected to complete work as planned, if you are unable to do this you must inform your Line Manager or Project Manager at the earliest opportunity.

Key Attributes & Skills

• As a member of the team, we hugely value your ability to communicate externally and internally at all levels, fluently and consistently so strong communication skills are essential.
• As a business unit we have adopted core personal behaviours as values that we expect of ourselves and that we would want those we work with to have.
  These are someone who is:

• • Reliable
  • Flexible
  • Adaptable
  • Pro-active
  • a Team Player

• In addition, we value problem-solving, attention to detail, and efficient and conscientious record-keeping capabilities.
• Ability to learn new software applications rapidly.
• Technical attributes expected for the role include proficiency in Microsoft Windows, Microsoft Office, E-Mail, Web Browsing and the internal CACI Cygnum system and associated software.
• Having a passion for technology

Due to the industries we work in, we require all our team to be able to obtain security clearance. To qualify for this, you must be a British passport holder and have lived permanently in the UK for the last 5 years.

We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.