Air Freight - Customer Service Coordinator

Import & Export Coordinator | Full time - On site | Gatwick 

We are currently recruiting for an experienced Import & Export Coordinator to Join our team at our office located in Crawley, West Sussex.

The Role:

We are seeking an individual who has experience ideally in import freight forwarding, with the ability to work within an multi role environment and work on other core activities within the export department.   

Responsibilities:

• Complete the custom procedures with total accuracy ensuring that deadlines are met both internally and those defined by customs.
• Generate accurate invoice to client for all shipment related charges.
• Obtain and communicate internally and externally all necessary information to ensure correct measures are in place and customer needs are met.
• Ensure documentation is UpToDate, loaded correctly and make your Team Leader or Manager aware of any issues that may arise.
• Proactively action duties on a daily basis, supporting the team during times of absence or holidays.
• Liaise with the UK importer/Shipper all the way through to the delivery.
• Sharing knowledge within the team and continually improving processes.

• Liaise with overseas partners to arrange collections and deliveries.
• Organise and plan flight schedules.
• Ensure responsibility for all client key performance indicators and requirements are met.
• Accurately complete all types of customs paperwork Import & Export, shipping documents within the agreed deadlines.
• Responsible for financials for each job including costings and invoices and manage daily, liaising with internal departments.
• To ensure all distribution and warehouse related matters are carried out in accordance with the import and export procedures.
• Ensure all queries are acted upon immediately and where necessary escalated.
• Adhere to Aviation Security and the company’s security procedures.
• Cross training to support other team members.
• Work with the team to continually improve processes and business performance.

Our Ideal Candidate Will Have:

Qualifications. A Level 2 in English & Maths

Experience.  You will have previous experience working within the importing and exporting. You will be able to work under pressure, a strong eye for detail and be proficient using MS office programmes including Outlook, Excel and word.

A dedication to provide excellent customer service, strong organisation skillset.  This role will be busy and require a strong eye for detail is required and will suit someone who has exceptional organisational skills.

You will have a good working knowledge and an understanding of:

CDS, CHIEF & Sequoia

Terms and endorsements of HAWB’s.

Home Use / T1’s / NCTS, understand incoterms and associated freight rate calculations, profiles and rates.

Communication.  Show us that you have excellent communication skills and the ability to build effective working relationships both internally and externally.  Engage and communicate with audiences made up of a diverse background across all areas of EV Cargo.

Influence & Persuasion.  You will be able to look at different priorities and happy to manage those expectations and be confident to challenge and share ideas.

People & Self Development.  You will be highly organised have an excellent level of accuracy in checking and processing information with strong attention to detail, you will be able to adept at working with information from a variety of sources and come with a positive and flexible attitude.

Rewards and Benefits:

We’ll support your development; help you grow and also offer you a package that includes:

• Competitive Annual Leave
• Reward Gateway – access to significant savings and cashback on 900+ top retailers, from groceries to wellness products, travel and much more!
• Employee Recognition Scheme
• Excellent Pension Scheme
• Cycle Scheme

We promote a culture which encourages innovative ideas, and we appreciate your talent is key to our success!