Account Manager

Purpose of the Job

The Account Manager (AM) is responsible for ensuring that services to the customer are delivered to specification, to the overarching contract SLA’s. The AM will be expected to have significant client and supplier contact, working with the manager to take the lead role in projects and campaign management. The AM will have experience in the creation, specification and production and retail installation of 2 dimensional, 3 dimensional POS and displays in temporary and/or permanent/semi-permanent solutions in addition to managing campaigns, print, premiums standard POS. The ideal candidate should have material, production, including tooling knowledge.  

Knowledge of sustainability in terms of material production will be an added advantage. 

Key Responsibilities

• Develop strong relationships with client stakeholders and third-party agencies/ suppliers 
• Delivering services on time, to specification, to a high quality, and to contractual targets 
• Providing technical input and advice on print, 3D POS, and display projects as required to achieve high-quality standards 
• Production of detailed specifications for internal and external clients. High attention to detail is a must! 
• Utilising software platforms for quoting, ordering invoicing of client projects 
• Monitoring high standards and working together on new methods and procedures 
• Ensuring best practice in conjunction with wider HH Global operations group 
• Develops a good understanding of the client’s business and industry sector 
• Maintain a full understanding of the broad range of HHG’s services, identify opportunities, and implement new services that complement the business 
• Identifies opportunities for continuous improvement and implements new methods and procedures as required 
• Deliver a high level of customer service 
• Monitor projects to ensure they are delivered to specification, on time, and on budget 
• Build team camaraderie and apply best practices in conjunction with the wider HH operations group, and encourage knowledge sharing 
• Work with clients to encourage sustainable solutions, balancing economic and environmental savings, and supporting the United Nations Sustainable Development Goals 

Knowledge, Skills + Experience

• Minimum 3 years of previous experience working in FMCG, POS, Print, or Marketing Services is essential 
• Must have 3D POSM experience either from a client service, design, or production perspective and have knowledge of the end-to-end production process 
• Ability to work independently and remotely when not on site with clients or suppliers 
• Works collaboratively with others in pursuit of team goals 
• Is comfortable analyzing and interpreting data and conversation on client reports 
• Identifies and acts on growth opportunities within the client account to build scale and scope 
• Takes a logical and systematic approach to work 
• Takes a flexible approach to work and encourages others to do so 
• Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators) 
• Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations 
• Knowledge of Microsoft Office 
• Be comfortable in client meetings to become an extension of the client team. Interact and provide high levels of comfort to the client on campaign management 
• Should have native proficiency in English 

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