Communications and engagement officer - Hybrid

Salary: Circa £27,000 per annum depending on experience + fantastic benefits

Jisc grade: PRS2 (internal use only)

Hours: 35 hours per week

Contract: Permanent

Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices.

About Jisc:

Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Our talented people bring their own unique skills and experience to empower our members and customers with the technology they need to succeed. Take your next career step with us and you can make a real difference to the education and research sectors.

About the team:

The digital resources (DR) directorate delivers vital services that empower UK further education, higher education and research in key areas spanning licensing, research management, and content and discovery, all underpinned by data and infrastructure.

Our highly experienced team of engagement professionals is critical to the success of DR’s products and services, from running creative campaigns and managing e-communications, to hosting webinars and producing content such as member stories, blogs, guides, and social media material.

About the role:

In this customer focused role, you will be central to the delivery of engagement campaigns and projects within digital resources. You will play a vital role in coordinating projects, from creative planning to execution and delivery, to reporting and analysis. You will have plenty of opportunities to get involved in new and exciting campaigns.

Responsibilities will include:

• Devising creative engagement and communications plans that deliver against specific KPIs. 
• Creating compelling content and copy that is tailored by channel and audience needs. Writing, editing and proofing copy and ensuring it follows brand tone of voice guidelines.
• Working across teams to ensure consistency with branding and messaging across channels.
• Day-to-day management of engagement campaigns, projects and activity. Working across a project team to drive activity forward, manage plans and schedules, and ensure deadlines are met. Keeping the project team and key stakeholders informed of work plans and progress towards goals.
• Managing e-communication campaigns, writing copy, building, and monitoring engagement.

Key Skills and Experience:

• Experience of coordinating several marketing campaigns/projects at one time. 
• Proven experience of campaign planning, delivery and reporting across multiple channels.
• Strong copywriting skills, able to create compelling content for different audiences and channels
• Effectively liaising with and managing internal and external stakeholders.
• Good analytical skills with the ability to monitor, interpret and report on data and metrics to effectively monitor and evaluate campaigns.
• Able to plan, prioritise, and organise own workload as well as work across teams.

Don’t meet every single requirement?

We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles!

Why work for us?

At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.

We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working.

It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles.

Take a look at our fantastic benefits! We offer:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas plus the opportunity to buy up to an additional 5 days
• Generous flexible pension schemes
• Protection benefit – life cover
• Annual Jisc performance award
• A range of wellbeing lifestyle benefits including company paid health care cash plan, employee assistance programme, mental health first aiders and support
• A generous budget to support you with external learning and continuous professional development
• Allocated allowance of up to £250 to equip your home office
• Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
• The opportunity to donate to charity tax-free with our Payroll Giving benefit
• Electric Car Lease Scheme and option to purchase SmartTech – spreading the cost of your everyday white goods and technology
• A wide range of discounts from retailers and big-name high-street stores and CSSC membership
• Family friendly policies including enhanced parental, maternity and paternity leave and opportunity for career breaks
• Support your volunteering with up to 3 days volunteer leave
• Cycle to work scheme and eye care scheme including free eye test vouchers and £70 towards new glasses for VDU use
• Free flu vaccinations
• Employee recognition awards and travel loans
• A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning

Equity, diversity and inclusion:

At Jisc, we don’t look for ‘sameness’, but to truly include people who can add unique perspectives and experiences to our culture, and we are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles which actively encourages us to bring our whole authentic selves to work. We believe that our commitment to equity, diversity and inclusion is fundamental to our success.

Jisc believes our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work with passionate colleagues to strengthen knowledge and awareness, provide learning and development opportunities, and foster multiple employee networks which create a sense of community and influence our policies and practice.

We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.

Application process:

We want you to showcase your talent throughout the recruitment process. Please let us know how we can best support you to do that; for example, if there are any reasonable adjustments we may be able to put in place. We will be happy to help you.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it.  However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! 

If you are currently a Jisc employee, please apply through your Dayforce Employee profile.

Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant Home Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.

No agencies please.