Facilities assistant - Bristol Office based

Salary: £24,000 per annum + fantastic benefits

Jisc grade: PRS1 (internal use only)

Hours: 35 hours per week

Contract: Permanent

Location: Office based – Based full time at our Bristol office

You will also be required to cover on occasion for absence at any of our other main hubs (London, Manchester and Milton Park - Oxfordshire)

About Jisc:

Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Our talented people bring their own unique skills and experience to empower our members and customers with the technology they need to succeed. Take your next career step with us and you can make a real difference to the education and research sectors.

About the role:

We have an exciting opportunity to join us as the pivotal face of Jisc in our Bristol office. As a Facilities Assistant you will provide a high quality support service in terms of front of house and back office functions, that support the operation and governance aspects of Jisc’s Property portfolio. We manage the properties to support Jisc’s business activities.

You will be working full time from our Bristol office, however you will be required to cover on occasion for absence at any of our main hubs (London, Manchester and Milton Park - Oxfordshire).

Core office hours are between 08.30am and 17.30pm. The Facilities Team in each office must dress appropriately for the greeting and support of external clients and visitors, and co-ordinate their working hours to ensure that visitor reception and meeting rooms are covered between the hours of 8.30am – 4.30pm Monday to Friday.

Responsibilities will include:

• Front of House to include providing reception duties and facilities and administrative support for staff and visitors, to include taxi bookings, travel support, stationery requests, post and deliveries, facilities tasks and meeting room support. 
• Maintain a reception service for all visitors and meetings, ensuring meeting rooms, communal staff areas and offices used for meetings are laid out according to meeting requests and are fit for purpose at all times.  The post holder will be required to move furniture and lift and carry chairs for the majority of meetings.
• Support the delivery of the full range of office facilities services required to operate effectively, making all new starters aware of alarms and security, to include inductions, associated paperwork and online updates.
• Assist the Manager in the operation of contracts across offices, including photocopier, utilities, recycling/confidential waste, telephone services (including mobile telephony) cleaning and take lead in contracts
• To deal with all incoming and outgoing post, ensuring its delivery to the appropriate recipients or its despatch to its intended recipient in a timely manner.

Key Skills and Experience:

• Demonstrable track record of success delivering administrative support in a small team and a first class reception service.
• Proficient MS office skills to enable correspondence to be actioned on behalf of the team, simple databases to be developed and more complex databases to be maintained. Able to use spreadsheets confidently and effectively.
• Well organised and uses initiative to manage and prioritise own workload and manage own time to ensure that competing deadlines are met and completed tasks are delivered to the required specification.
• Effective communication skills, enabling confident communication with colleagues when acting as the first point of contact for the team.
• Ability to handle issues in a courteous, efficient and effective manner, maintaining a professional approach at all times, regardless of circumstance.

Don’t meet every single requirement?

We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles!

Why work for us?

At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.

We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working.

It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles.

Take a look at our fantastic benefits! We offer:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas plus the opportunity to buy up to an additional 5 days
• Generous flexible pension schemes
• Protection benefit – life cover
• Annual Jisc performance award
• A range of wellbeing lifestyle benefits including company paid health care cash plan, employee assistance programme, mental health first aiders and support
• A generous budget to support you with external learning and continuous professional development
• Allocated allowance of up to £250 to equip your home office
• Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
• The opportunity to donate to charity tax-free with our Payroll Giving benefit
• Electric Car Lease Scheme and option to purchase SmartTech – spreading the cost of your everyday white goods and technology
• A wide range of discounts from retailers and big-name high-street stores and CSSC membership
• Family friendly policies including enhanced parental, maternity and paternity leave and opportunity for career breaks
• Support your volunteering with up to 3 days volunteer leave
• Cycle to work scheme and eye care scheme including free eye test vouchers and £70 towards new glasses for VDU use
• Free flu vaccinations
• Employee recognition awards and travel loans
• A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning

Equity, diversity and inclusion:

At Jisc, we don’t look for ‘sameness’, but to truly include people who can add unique perspectives and experiences to our culture, and we are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles which actively encourages us to bring our whole authentic selves to work. We believe that our commitment to equity, diversity and inclusion is fundamental to our success.

Jisc believes our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work with passionate colleagues to strengthen knowledge and awareness, provide learning and development opportunities, and foster multiple employee networks which create a sense of community and influence our policies and practice.

We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.

Application process:

We are committed to supporting your success. Please let us know how we can best accommodate you throughout the recruitment process, in your role, and during your time at Jisc. Your unique skills and experiences are valuable to us, and we want to ensure you have everything you need to thrive.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it.  However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! 

Due to the Christmas period, interviews will be held in January 2025.

If you are currently a Jisc employee, please apply through your Dayforce Employee profile.

Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant Home Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.

No agencies please.