Network Operations Apprentice - Level 4 - Hybrid

Jisc Apprenticeship scheme Sept 2025 – PLEASE APPLY NOW!

Closing date: 7th February 2025

JOB TITLE:  Network Operations – Level 4 - HYBRID 

Salary:  £24,500 per annum

Hours: 35 hours per week

Duration:  2 to 4 years whilst studying towards a qualification from Level 3 (equivalent to A-level) to Level 6 (equivalent to a degree)

Who can apply:  There are different entry requirements depending on the apprenticeship level:

A minimum of 5 GCSE’s grade A*-C (or 9-4 on the new grading system) or equivalent including Maths and English by the time this programme starts in September 2025. 

There may be more specific requirements for certain schemes. Some apprenticeships may require you to have studied a specific subject at school or college, for example. Any additional requirements like this will be made clear on the apprenticeship adverts when the schemes open.

Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford.

Network Operations Apprentice - the role will require some field engineering work, at our PoP (Points of Presence) sites as required.

Transforming Lives Through Digital Innovation

At Jisc, a not-for-profit organisation, we believe in the power of education and research to improve lives, and we know that technology enhances these fields.

For more information please visit our website:  Jisc

Why Join Jisc?

Join Jisc and be part of a supportive environment where every voice is valued. We offer opportunities to explore new areas, acquire cutting-edge skills, and grow professionally. Our apprenticeships, starting in September 2025, have apprenticeship positions in digital learning design, AI and technology solutions, IT cloud and project management, network engineering, and cyber security. Whether you have a technical background or are looking to start a career in these fields, we’ll provide you with the tools you need to succeed.

At Jisc, we celebrate diversity and strive to be inclusive. We welcome all applicants who share our values and mission to improve lives through digital transformation.

“Starting as an apprentice has been an invaluable learning experience, teaching me so much in such a short time and providing me with a strong foundation and a deep understanding of HR practices, which I’ll carry forward in my career. I hope to continue my career alongside Jisc as I truly value its flexible, caring nature.” Teegan Kirby HR Apprentice

About the role:

This entry-level role is designed for individuals with a strong interest in network infrastructure, troubleshooting, delivery and support. As a Network Operations Apprentice, you will gain hands-on experience in maintaining and monitoring network systems, assisting senior engineers in delivering services, resolving issues, and supporting day-to-day operational tasks. This is an excellent opportunity to develop your technical skills and begin a rewarding career in network operations.

Responsibilities will include:

• You will be monitoring the network
• Be a troubleshooter 
• Responsible for incident management 
• You will assist in customer support 
• Be part of system maintenance 
• Keep track of documentation 

Key Skills and Experience:

• You will have clear and effective verbal and written communication, with the ability to document issues and escalate problems when needed. 
• The ability to manage time effectively, prioritize tasks, and handle multiple responsibilities. 
• You have basic computer skills and IT literacy  
• You will have a strong interest in troubleshooting technical issues with a logical and methodical approach, and the ability to work well in a team environment and follow guidance from experienced professionals. 
• If you have experience with network monitoring tools or basic network troubleshooting it would be advantageous. 

Qualifications & training 

• To apply for a Level 3 apprenticeship, you must have a GCSE (or equivalent) in Maths and English. 

• For Levels 4 and above, you must also have two A Levels. 

If you have any of the following it would be advantageous.

• Juniper Associate Qualification 

• Cisco Associate Qualification  

• Security Associate Qualification 

• Other vendor equivalent qualifications 

• Knowledge of ITIL principles 

Perks and Benefits:

Take a look at some of our fantastic benefits! More info can be found here

• Hands-On Experience: Work on real projects.
• Mentorship and Support: One-on-one support from experienced professionals.
• Career Growth: Opportunities for advancement.
• Community: Join networks like Youth Network, LGBTQ+, Neurodiversity, Women's Network, and more.
• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas  plus family friendly policies including enhanced parental, maternity and paternity leave and opportunity for career breaks
• Generous flexible pension schemes, Protection benefit – life cover
• Annual company performance award
• A range of wellbeing lifestyle benefits including company paid health care cash plan, employee assistance programme, mental health first aiders and support
• Allocated allowance of up to £250 to equip your home office
• Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
• The opportunity to donate to charity tax-free with our Payroll Giving benefit
• A wide range of discounts from retailers and big-name high-street stores
• Support your volunteering with up to 3 days volunteer leave
• Cycle to work scheme and eye care scheme including free eye test vouchers
• Employee recognition awards and travel loans
• A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning

Equity, diversity and inclusion:

At Jisc, we don’t look for ‘sameness’, but to truly include people who can add unique perspectives and experiences to our culture, and we are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles which actively encourages us to bring our whole authentic selves to work. We believe that our commitment to equity, diversity and inclusion is fundamental to our success.

We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.

Application process:

We are committed to supporting your success. Please let us know how we can best accommodate you throughout the recruitment process, in your role, and during your time at Jisc. Your unique skills and experiences are valuable to us, and we want to ensure you have everything you need to thrive.

Just so you know, applications open on 02/01/2025 and close 07/02/2025. 

The recruitment process involves the below:

• We receive your application and review it in line with our requirements for the role
• You will be notified via email if you have been either shortlisted or not eligible for the next stage
• A member of the Jisc Talent Acquisition team will be in touch to arrange an initial chat with you if shortlisted
• You will then be asked to record a short video responding to a choice of scenarios allowing us to get to know you better
• Thereafter you will be invited to an online interview with one of our line managers and a member of the Talent acquisition team or you will be contacted to advise you have not been selected
• We are hoping to complete all interviews by the end of April 2025, and will be in touch to present any offers of employment following your interview.

We would like to wish you the best of luck with your application.