Service Coordinator - Data Product - Hybrid

Salary: Circa £30,000 per annum negotiable depending on experience + fantastic benefits

Jisc grade: PRS2 (internal use only)

Hours: 35 hours per week

Contract: 12 month Fixed Term Contract

Reports to: Product Manager

Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices.

About the role:

The Service Coordinator will be responsible for the overall provision of one or more services in the Data and Intelligence portfolio, ensuring that services deliver value to users and customers. 

You will deliver the business-as-usual service, daily operations, meet service level agreements, ensure that our services are delivered to a high standard and provide a positive experience. 

We want you to provide support and contribute to a range of other activities within the team, such as training, workshop administration, and communications (with other Jisc teams and customers).

Responsibilities:

• For you to manage the operations and service delivery of the existing portfolio of data & intelligence services: This ensures the smooth operation of Jisc's data and intelligence services, contributing to their overall digital transformation efforts. 
• You will be accountable for the delivery of high-value service(s) against agreed Service Level Agreements, optimising the use of available resource and continually monitoring and reviewing against key performance indicators (KPIs). 
• The Service Coordinator will diagnose service delivery problems and initiate actions to maintain or improve levels of service. 
• You will be identifying, evaluating, and implementing development plans for designated services: This involves continuously improving and enhancing service delivery, aligning with Jisc's product vision and roadmap, driving digital transformation through innovation and optimization. 
• To be responsible for delivering training and user support: This empowers users to effectively utilise Jisc's data and intelligence services, enhancing their digital literacy and contributing to their overall digital transformation journey. 

Key Skills and Experience:

• You will have experience of providing training and guidance
• External communication and community engagement experience would be particularly valuable

You will ideally have knowledge of academic library acquisition and use of usage statistics

• You are enthusiastic and have a proactive approach to work with the ability to work as part of a team 
• You have good planning and organisational skills and the ability to work to deadlines 
• One of your strengths will be the ability to forge and build successful working relationships  

Qualifications:

If you have a degree, HND or professional qualification in the relevant subject that could be advantageous and possibly an understanding of GDPR and data security.

Don’t meet every single requirement?

We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles!

Why work for us?

At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.

We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working.

It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles.

Take a look at our fantastic benefits! We offer:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas plus the opportunity to buy up to an additional 5 days
• Generous flexible pension schemes
• Protection benefit – life cover
• Annual Jisc performance award
• A range of wellbeing lifestyle benefits including company paid health care cash plan, employee assistance programme, mental health first aiders and support
• A generous budget to support you with external learning and continuous professional development
• Allocated allowance of up to £250 to equip your home office
• Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
• The opportunity to donate to charity tax-free with our Payroll Giving benefit
• Electric Car Lease Scheme and option to purchase SmartTech – spreading the cost of your everyday white goods and technology
• A wide range of discounts from retailers and big-name high-street stores and CSSC membership
• Family friendly policies including enhanced parental, maternity and paternity leave and opportunity for career breaks
• Support your volunteering with up to 3 days volunteer leave
• Cycle to work scheme and eye care scheme including free eye test vouchers and £70 towards new glasses for VDU use
• Free flu vaccinations
• Employee recognition awards and travel loans
• A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning

Equity, diversity and inclusion:

At Jisc, we don’t look for ‘sameness’, but to truly include people who can add unique perspectives and experiences to our culture, and we are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles which actively encourages us to bring our whole authentic selves to work. We believe that our commitment to equity, diversity and inclusion is fundamental to our success.

Jisc believes our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work with passionate colleagues to strengthen knowledge and awareness, provide learning and development opportunities, and foster multiple employee networks which create a sense of community and influence our policies and practice.

We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.

Application process:

We want you to showcase your talent throughout the recruitment process. Please let us know how we can best support you to do that; for example, if there are any reasonable adjustments we may be able to put in place. We will be happy to help you.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it.  However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! 

If you are currently a Jisc employee, please apply through your Dayforce Employee profile.

Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant Home Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.

No agencies please.