Contact Centre Training Lead
At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.
đContract type: Permanent
đ°Salary: £27,565.01 - £30,321.51 (Dependant on experience and skills)
âHours: 37.5 hours
Inspire growth and excellence, turning every conversation into a powerful client experience
Join our award-winning national Contact Centre as a Training Lead, where you will champion a culture of continuous learning for our 200+ team members across various channels (inbound/outbound calls, email, chat, and more). Your role will involve designing, building, and delivering comprehensive training programs for new hires and existing staff to enhance their skills and knowledge.
Empower our team to excel in every interaction, shaping exceptional journeys with every call, chat, and connection
What you'll do:
- Develop and deliver onboarding, upskilling, and refresher training for all Contact Centre roles.
- Facilitate engaging sessions through classroom, virtual, and e-learning methods.
- Collaborate with management and stakeholders to identify training needs, ensure content accuracy, and align initiatives with business goals.
- Evaluate training effectiveness through surveys, performance metrics, and feedback to optimise learning outcomes
Candidates may be required to travel to different sites dependent on training needs.
For more information on the role, please refer to the following job description: https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Contact-Centre-Training-Lead.pdf
We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.
MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.
We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications. If you feel this is the role for you, why not apply now to ensure you're considered for this role?
Please note, if you do not upload a CV or Resume, your application will not be considered.
- Rotherham S60 1FL, UK