Head of Engineering and Delivery
From our first store in the 1960s, a little Taunton shop with great clothes and even better prices, to an omni-channel business serving millions of customers… we're New Look.
Our purpose is always to inspire That New Look Feeling and we believe that starts with us. Our values motivate us every day: we play to win, we’re customer-obsessed and we work as one.
The Role:
With the mission for New Look customer to shop one more time the Head of Engineering will work closely with the Head of Digital Product & Design to ensure the Engineering team deliver on the priorities that focus on increasing brand visibility and traffic both online and on the high street, whilst ensuring the technology provides speed and performance for our customers, as well as manage the rest of the engineering technology estate.
We are seeking someone with a strong engineering background who operates at a Technology Leadership level, with a passion for Digital innovation, Customer Experience, and Continuous Improvement with strong knowledge and experience in Designing, Developing, and Operating Omnichannel solutions.
Responsibilities:
- Define and communicate the overall Engineering strategy to align with the Customer and Technology strategy and objectives
- Own the overall Engineering of the Technology Solutions, ensuring scalability, reliability, security and performance,
- Partner with the Head of Digital Product & Design and the Digital Engineering team to build best-in-class solutions to service the needs and demands of the Digital business and customers
- Partner with the other areas of Technology to ensure all Digital Change is transparent on their backlogs of work, e.g., Service, Infrastructure
- Lead the identification and evaluation of new technologies, tools, and vendors that will enhance the Digital capabilities and efficiency
- Be an advocate and leader of the agile methodology to move towards delivering more incremental change and value for customers
- Lead on technical decision making that aligns with the overall goals
- Ensure the quality, performance, security, and scalability of the existing and new Digital software solutions
- Working with the Technology Engineering area to establish and maintain best practices, standards, and processes for software development, testing, deployment, and operations.
- Oversee the design, development, testing, deployment, and maintenance of software products and services across web, mobile, and in-store channels to the agreed technical standards
- Manage the Engineering budget, resources and risks with plans in place for mitigation
- Develop strong engineering partnership relationships
- Create, Lead and develop a high-performing Digital technology team made up of in-house New Look resource as well as on and offshore teams, fostering a culture of innovation, collaboration, and continuous improvement.
- Communicate effectively with senior management, business stakeholders, and external partners
About You:
- A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience
- At least 10 years of experience in software engineering, with at least 5 years of experience in working with agile methodology, leading and managing engineering teams
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Ability to develop individuals and teams to achieve a high level of performance, using a coaching and mentoring style of leadership
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Experience in shaping and influencing a digital technology strategy with a proven ability in owning and setting strategies, patterns, standards, policies, roadmaps and vision statements
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Proven ability to define and execute the technical vision and strategy for Omnichannel, and to deliver solutions that meet the business needs and expectations
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Strong knowledge and experience in designing, developing, and operating Omnichannel solutions, using technologies such as cloud, microservices, APIs, web, mobile, and e-commerce
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Experience of agile and waterfall methodologies
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Hands-on experience in using various cloud platforms, such as AWS, Azure, or Google Cloud, and their services and features.
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Proficient in using various programming languages, frameworks, and tools, such as Java, Python, Node.js, React, Angular, Spring Boot, Docker, Kubernetes, etc.
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Familiar with various Omnichannel technologies and standards, such as RESTful APIs, GraphQL,OAuth, OpenID Connect, etc.
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Significant knowledge of modern technical architecture models, web and cloud technology, DevOps, software development including BDD and TDD, and data management methodologies
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Demonstrated experience in applying agile, DevOps, and CI/CD principles and practices to Omnichannel engineering
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Understanding of strategic solution and service design to ensure legacy is kept at bay with levels of technical debt held to a minimum
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Excellent communication, collaboration, and influencing skills, with the ability to work effectively with diverse stakeholders and teams across the organization
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Track record of leadership which adds strategic value to an organisation
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Contribution to advancing diversity and inclusion
Why New Look?
The amazing people, the fashion – there are so many reasons to love working at New Look. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
Being part of the New Look Team means you get access to a great range of benefits & perks:
👗 You’ll *love* our generous staff discount – 40% off for you and a loved one, and 25% off for up to 12 friends and family members!
🛍 Get special access to hundreds of discounts from top retailers and gyms, along with free workout classes, on our rewards platform Runway.
💰 Plan for you retirement while you work with our contributory private pension scheme.
💰 We’re all about celebrating our success, so we have a profit-related bonus scheme.
🚓 Upgrade your commute with our company car allowance – you can use it to buy, lease or fund your current vehicle.
🧸 Our family-friendly policies include enhanced maternity, paternity and adoption leave, and shared parental leave.
👩🏻⚕️ Receive quick access to consultations and treatments with AXA Private Medical Scheme, paid for by us.
✈ Big trip on the cards? Unlock extra leave with our buy more holiday scheme.
🎈 Celebrate YOU! Enjoy an extra paid day off on your birthday each year.
🚲 Do your bit for the environment and save money with our Cycle2Work scheme.
🚆 Spread the cost of your commute with interest-free season ticket loans.
🥣 Running late? No worries, enjoy a free breakfast on us!
❤ We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust
Apply now to find out more!
We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.
Other details
- Job Family AID - IT Development
- Job Function Head Of - 5
- Pay Type Salary
- London, UK