E-Commerce Trade Manager

From our first store in the 1960s, a little Taunton shop with great clothes and even better prices, to an omni-channel business serving millions of customers… we're New Look.
 

Our purpose is always to inspire That New Look Feeling and we believe that starts with us. Our values motivate us every day: we play to win, we’re customer-obsessed and we work as one.

It's a busy and exciting time for the brand and we’re on the hunt for a Ecommerce Trade & Category Manager to join our growing Ecommerce team.

The Role

Drives category performance, sales growth, and operational efficiency across the e-commerce platform. This role blends strategic oversight of product categories with tactical execution of trade plans, promotions, and sales forecasting. A key focus is working closely with the distribution centre (DC) to anticipate and manage the impact of fulfilment processes on stock, sales, and customer experience. You will own category-level strategies, drive results through data-driven decisions, and collaborate across multiple teams to deliver profitable growth.

• Lead sales planning and forecasting to meet revenue and margin goals, ensuring stock and promotional strategies align with business targets.
• Act as the e-commerce expert, identifying product risks and opportunities to drive the channel's success.
• Drive category-specific sales by managing detailed weekly and monthly reporting to maximize sales and profits across online channels.
• Collaborate with the Customer Team to optimise website traffic, conversion rates, and trade performance through strategic marketing.
• Develop and execute promotional strategies to enhance profitability, overseeing the setup by Junior Trade Manager and Trade Coordinator.
• Partner with cross-functional teams (Finance, Buying, Merchandising, Distribution, and Logistics) to achieve e-commerce goals.
• Safeguard KPIs, such as return rates and average selling price, while supporting initiatives that impact e-commerce sales.
• Mentor and develop junior team members, fostering a high-performing culture focused on maximising online performance.

About You

• Ability to plan, prioritise and delivery under pressure
• Commercial acumen with a strong problem-solving approach
• Flexible, resilient and open to change
• Excellent communication skills, capable of building relationships and influencing stakeholders.
• Analytical mindset, able to conduct regular business reviews to identify opportunities and risks.
• Practical experience in trading and category management.
• A proven record of achieving performance KPIs.
• Ability to coach and develop team members to maximise success.
• Promotes a positive team spirit and embodying the NL brand values.
• Comfortable deputising for the Senior Manager when required.
• Minimum 4 years’ experience in online trade management
• Proven track record of working in a fast paced sales driven / trading environment

Why New Look?

Being part of the New Look Team means you get access to a great range of benefits & perks … 

👗         You’ll *love* our generous staff discount – 40% off for you and a loved one, and 25% off for up to 12 friends and family members! 

🛍          Get special access to hundreds of discounts from top retailers and gyms, along with free workout classes, on our rewards platform Runway. 

💰         Plan for you retirement while you work with our contributory private pension scheme. 

💰         We’re all about celebrating our success, so we have a profit-related bonus scheme. 

🚓         Upgrade your commute with our company car allowance – you can use it to buy, lease or fund your current vehicle. 

🧸         Our family-friendly policies include enhanced maternity, paternity and adoption leave, and shared parental leave. 

👩🏻‍⚕️       Receive quick access to consultations and treatments with AXA Private Medical Scheme, paid for by us. 

✈           Big trip on the cards? Unlock extra leave with our buy more holiday scheme. 

🎈         Celebrate YOU! Enjoy an extra paid day off on your birthday each year. 

🚲         Do your bit for the environment and save money with our Cycle2Work scheme. 

🚆         Spread the cost of your commute with interest-free season ticket loans. 

🥣         Running late? No worries, enjoy a free breakfast on us! 

❤           We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust 

Please note – these benefits and perks are non-contractual and may be changed from time to time. 

Apply now to find out more!

We pride ourselves on being a flexible employer. Although this is a full-time role, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.