Global Suppport Analyst

Who We Are

Magnit is the evolution of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit’s integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

About the role

As a Global Support Analyst, you will be the go-to person for our internal clients, including resources, suppliers, and client managers, addressing their inquiries via phone, chat, and email. Your role is crucial in enhancing our service quality and client satisfaction. This is a fantastic career opportunity for someone who values growth, advancement, and delivering high-quality work. You will be responsible for providing end-user support for our proprietary applications and systems.

What you will do

• Provide support to internal and external users through phone and chat
• Create, update, and follow through on tickets until resolution
• Meet SLAs and individual metrics, ensuring high customer satisfaction and quality standards
• Offer recommendations to streamline business processes and improve efficiency
• Mentor and train new global support agents
• Act with urgency and escalate system outages to Global Support Management
• Maintain confidentiality and adhere to work processing procedures
• Stick to schedules in a live environment

What you will need

• At least 1 year of experience in a helpdesk call center
• Excellent communication skills in both Dutch and English (written and verbal)
• Strong customer service and user-facing skills
• High level of professionalism and a strong work ethic
• Good problem-solving, troubleshooting, and analytical abilities
• Proficiency in MS Office

What Magnit will Offer You

At Magnit, you’ll be joining an innovative, high-growth environment and can quickly make an impact to helptransform the largestcompanies in theworld. You’ll workwith passionate colleagues whocollaborate and deliver.Magnit offers allemployees the opportunityfor growth and development, and we want individuals to fulfill their potential and blaze their own trails!

If this role isn’t for you

Stay in touch, we will let you know when we have new positions on the team. To see a complete list of our open career opportunities please visit https://magnitglobal.com/us/en/company/careers.html

To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.

As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.