About the Role

Role is hybrid working 3 days a week onsite in our client's Oakland, CA office and 2 days remote. 

Sr. Program Manager is accountable for managing the MSP/VMS program at their designated account(s). They must ensure that Magnit is an indispensable, trusted partner to the client, delivering on the contractual scope of services, maintaining a high level of customer satisfaction, managing day-to-day site operations, and Magnit’s onsite team. Program Manager’s scope may be regional or global, with services that may encompass some or all of Magnit’s service offerings (MSP/EOR/VOP). 

What You Will Do

• Deliver Magnit’s contractual scope of services through regular interaction with the client users, staffing partners, and Magnit colleagues
• Demonstrate a comprehensive mastery of all day-to-day and strategic operational functions that are required to service the client
• Maintain and demonstrate knowledge of client’s industry, products, markets, competition, and financial positions
• Manage quality delivery in working with the onsite team and offsite assigned colleagues
• Partner closely with the Director of Client Services to introduce new services to the client and for support and guidance on program delivery, issue resolution, and account management
• Manage Supplier relationships ensuring close communication and collaboration
• Partner with Magnit’s offsite functional leaders to leverage best practices and to ensure the program maintains a high standard of delivery throughout
• Participate in all relevant training programs available internally for business and professional development
• Manage and provide continuous improvement initiatives
• Manage and interact with Magnit’s payrolled workers at the client site in accordance with all relevant labor laws and legislative practices for each jurisdiction under management

What You Will Need

• Bachelor’s degree
• Management experience that includes supervisory responsibilities of 1-4 direct reports
• 5+ years of MSP Program Management experience required 
• Working knowledge of labor and employment laws
• Experience with on-site operations for Fortune 500/1000 companies preferred
• Extensive vendor management experience across disciplines and geographic locations preferred
• Strategic thinking and complex problem-solving skills

Salary is between $145,000 - $165,000 based on experience, skills and qualifications.