Client Services Consultant- Hybrid

About the Role

This role is working a hybrid schedule that requires up to 1-2 days per week onsite in Salt Lake City, UT. 

Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit’s services to our clients. This position will work closely with vendors, client hiring managers, and cross-functional teams.

What You Will Do

• CSC is responsible for the day-to-day delivery of Magnit’s products/services
• The CSC must maintain quality client service and day to day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work
• Depending on the size of the team, the CSC scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines 
• Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently
• Implement new processes or enhance current processes to strengthen efficiencies

For Payroll desk:

• Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete VMS records 
• Handle critical Employee Relations issues, requesting support and guidance as required 
• Resolve and follow-through, in a timely manner, all issues related to the worker
• Escalate to the OM/PM any serious issues that may jeopardize Magnit’s position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources. 

For Staffing desk:

• Facilitate the fulfillment of temporary requisitions through VMS and efficiently manage the relationship/interaction of staffing desk suppliers and managers
• Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
• Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency

What You Will Need

• A customer-oriented, self-motivated critical thinker with a “Can-Do” attitude! 
• Bachelor’s degree in a relevant discipline
• 3+ years of experience working in a relevant area such as staffing industry operations, HR/recruiting, MSP or customer service is preferred
• Strong communication skills with the ability to connect effectively across all layers of the organization

Compensation: The role has a salary range of $55,000-$75,000 USD. The salary rate will be based on experience, skills and geographical location.