Client Services Consultant- Travel Required

About the Role

Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit’s services to our clients. This position will work closely with vendors, client hiring managers and cross-functional teams, utilizing our award-winning software, WAND, to ensure smooth service delivery.

Day In the Life

A typical day may involve activities such as briefing suppliers, arranging interviews, discussing candidates with hiring managers, conducting pre-employment checks, handling Employee Relations cases, and carrying out induction meetings for new employees. Specific activities will vary based on client and location.

What You Will Do

• CSC is responsible for the day-to-day delivery of Magnit products/services. They report to a Sr. CSC or the Operations Manager.
• The CSC must maintain quality customer service and day to day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work (SOW)
• Depending on the size of the team, the CSC scope of responsibilities may be limited to one product/service (payroll, compliance, or staffing desk), one vertical (clinical or non-clinical), or may span over multiple product lines and areas
• Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations function efficiently; identify and implement new processes to enhance current processes and to strengthen efficiencies

For Payroll Desk:

• Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete WAND records
• Handle critical Employee Relations issues, requesting support and guidance as required
• Resolve and follow-through, in a timely manner, all issues related to the worker
• Escalate to the OM/PM any serious issues that may jeopardize Magnit’s position with the client, staffing supplier, or may require the involvement of senior Magnit resources

For Staffing Desk:

• Facilitate the fulfillment of temporary requisitions through Magnit’s system (WAND) and efficiently manage the relationship/interaction of staffing desk suppliers and managers
• Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
• Resolve and follow-through, in a timely manner, all issues related to the worker, manager and staffing agency
• Coordinate and deliver annual Supplier Forum
• Rate negotiation with vendors on the client’s behalf
• Compliance:
• Partner and support the compliance department with all compliance matters

What You Will Need

• Customer-oriented, self-motivated critical thinker with a “Can-Do” attitude!
• Bachelor’s degree in a relevant discipline preferred
• 3+ years of experience working in a relevant area such as staffing industry operations, HR/recruiting, MSP, or customer service is preferred
• Strong communication skills with the ability to connect effectively across all layers of the organization
• Experience in Engineering, IT or Manufacturing environments preferred

Travel Requirement: Travel to client sites if requested by client. Possibly a max of 2 weeks a year but could be a little more/less depending on client needs. 

Compensation: Salary range is $55,000-$75,000 USD annually. Salary rate is based on experience, skills, and geographical location.