Client Services Consultant

About the Role

The Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit’s MSP services to our clients. Located in the UK (working from home) this position will work closely with vendors, client hiring managers, and Magnit’s cross-functional teams, utilizing our award-winning software, e-tips to ensure smooth service delivery.

What You Will Do

CSC is responsible for the day-to-day delivery of Magnit’s services

Facilitate the fulfillment of temporary requisitions through Magnit’s systems (e-tips) and efficiently manage the relationship/interaction of staffing desk suppliers and managers

Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success

Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency

The CSC must maintain quality client service and day to day operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work

Depending on the size of the team, the CSC scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines

Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently

Implement new processes or enhance current processes to strengthen efficiencies

What You Will Need

A customer-oriented, self-motivated critical thinker with a “Can-Do” attitude!

Bachelor’s degree is preferable

3+ years of experience working in a relevant area such as staffing industry operations, HR/recruiting, MSP or customer service is preferred

Strong communication skills with the ability to connect effectively across all layers of the organization