Internal Job Posting II DF#1157 II Team Lead- Employee Screening Solutions
Who We Are
Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.
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Designation |
Team Lead- Employee Screening Solutions |
Open Positions |
1 |
Start Date |
Immediate |
*Shift Timings |
EST Shift 7:30 PM - 4:30 AM IST |
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Eligible Criteria (s) |
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Selection Process |
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About the Role
• An ESS team lead is responsible for monitoring overall team performance which includes assigning work, creating work arounds, addressing queries evaluating performance.
Additionally, Team Lead is responsible for identifying training needs, implement process improvements, ensures quality parameters are met while maintaining alignment with organizational goals and deadlines.
Duties:
Operations:
- Manage the team of 10-15 Individuals.
- Look after daily ESS operations and delegate work and address queries.
- Monitor individual and team performance, maintaining and evaluating metrics such as KPI Tracker, updated tracker, and other team trackers.
- Prepare business reports, performance metrics, and Monthly/Quarterly Review Reports.
- Identify training needs and arrange necessary training for individuals and process development.
- Identify process gaps, and suggest, and implement improvements to enhance productivity and accuracy.
- Monitor the queue, assign work, and evaluate performance.
Quality
- Ensure deadlines are met while maintaining established quality standards and TAT.
- Provide feedback to the team for continuous improvement.
- Maintain Quality tracker, and highlight repetitive issues to management.
Communication
- Ensure regular communication with senior leadership about work routine workflow, deadlines, project updates, quality, turnaround times etc.
- Communicates updates and action plans effectively to the team and ensure timely execution.
- Communicate goals, expectations, KPIs & KRAs to team.
What Magnit will Offer You
At Magnit, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails!
Magnit will offer you a competitive PTO and benefits package, including medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!
If this role isn’t for you
Stay in touch, we will let you know when we have new positions on the team.
To see a complete list of our open career opportunities please visit.
https://magnitglobal.com/us/en/company/careers.html
To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.
As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.
By applying to this role, you consent to Magnit safely storing and managing your personal data. Please read this link to learn more.
https://magnitglobal.com/us/en/privacy-notice.html
Other details
- Pay Type Hourly
- Employment Indicator Regular
- Vadodara, Gujarat, India