Who We Are

Magnit is the evolution of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit’s integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success.It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.  

About the Role

This position , within the Program Support Operations team, plays an important role in partnering with our Client Services organization to provide high calibre operational support that keep our client programs functioning on a day to day basis.   Each member of the team will support a variety of critical functions for our client programs including: facilitation of the onboarding and offboarding process for contingent workers, report generation for both internal and external stakeholders, customer service for external inquiries, and more.  The Program Support Operations team within Magnit offers a unique opportunity for team members to apply their interest in delivering top notch client support, while applying principles of operational excellence to ensure the support provided is also consistent, efficient, and scalable for future company growth.

What You Will Do

• Facilitate the onboarding, extensions, and offboarding processes for contingent workers, including securing contingent worker employment documentation and facilitating the background check process
• Provide support as needed to contingent workers, our staffing supplier partners, and client managers.  This includes responding to inquiries, basic issue resolution, and securing timecard submittals and approvals
• Prepare, review, and deliver a variety of reports for both internal and external stakeholders 
• Partner with the internal PRO Client Services team to maintain Standard Operating Procedure (SOP) documentation in a way that ensures processes are documented for both personal use and cross coverage as needed
• Act as a partner to Client Services team by actively participating in check-in discussions to further develop understanding on how to best provide the level of support required by the client
• Develop proficiency within the respective client Vendor Management System (VMS) that includes updating and maintaining data to ensure accurate records are maintained such as worker extensions, pay/ bill rate adjustments, cost centre updates, etc.
• Consistently evaluate regular processes for opportunities to implement efficiencies, which will reduce time spent and ensure adequate controls are in place to support future growth, accuracy, and sustainability
• Manage client related processes to ensure client SLAs and internal department SLAs/ deadlines are consistently met
• Act as an initial point of contact with contingent workers to address issues and refer/ escalate to the appropriate contact/ department within the PRO organization as needed
• Support department wide initiatives, projects, or ad hoc client needs as requested

What You Will Need

• Bachelor’s degree preferred
• Strong administrative, organization and customer service skills
• Excellent written and verbal communication skills 
• Fluent written and spoken English
• Ability to work independently, drive process improvements, and simultaneously manage multiple priorities and deadlines
• Proficiency in MS Office (Outlook, Excel, Word)

What Magnit will Offer You

At Magnit, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You’ll work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails! Magnit will offer you a competitive benefits package, including unlimited PTO, medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favourite charities and support corporate volunteering hours to make a difference in your community!