Virtual Event Operations Specialist - China

Who We Are

ACAMS is a leading international membership organization dedicated to providing opportunities for anti-financial crime (AFC) education, best practices, and peer-to-peer networking to AFC professionals globally. With over 100,000 members across 180 jurisdictions, ACAMS is committed to the mission of ending financial crime through the provision of anti-money laundering/counterterrorism-financing and sanctions knowledge-sharing, thought leadership, risk-mitigation services, ESG initiatives, and platforms for public-private dialogue. The association’s CAMS certification is the gold- standard qualification for AFC professionals, while its CGSS and CCAS certifications are for sanctions professionals and AFC practitioners working in the crypto space, respectively. ACAMS’ 60+ Chapters globally further amplify the association’s mission through training and networking initiatives. Visit acams.org for more information.

Opportunity at a Glance

Reporting to the regional Virtual Event Operations Manager, the Specialist is responsible for leading day to day ACAMS’ virtual and in-person events related operational tasks whilst ensuring excellent service delivery to internal and external clients including speakers, trainers etc.

Responsibilities

Manage Virtual and In-Person Event Operations:

a. Accountable for execution of assigned events ensuring end-to-end tasks are completed by respective teams for successful delivery.

b. Use Learning Management System to set up virtual environments & host Virtual Events (Virtual Classrooms & Webinars) via Zoom/Webex/Teams, provide general technical support to participants during the event.

c. Liaise with clients on event deliverables including but not limited to client roster, testing requirements and student materials.

d. Coordinate with speakers & instructors to manage the delivery of event related elements.

e. Work closely with different teams including Marketing, Operations and Content providers for events.

f. Support regional manager with administration duties, e.g., running reports, managing expenses, collecting NPS data etc.

g. Support multiple simultaneous projects including custom events (onsite or virtual).

h. Travel as needed.

i. Any ad hoc duties/projects execution as assigned.

Qualifications

1) Minimum bachelor’s degree.

2) Minimum of 1-2 years’ relevant experience.

3) Customer service orientation with a demonstrated desire to exceed expectations – ability to work in a fast-paced environment whilst completing multiple requests and tasks within agreed timelines.

4) General technical skills and aptitude, being a quick self-learner of all the technology ACAMS uses now (including MS Office, Webex, Zoom, SmartSheet, ACAMS Learning Management System, Salesforce, ACAMS.org, etc.) and in the future.

5) A “Do Whatever It Takes” attitude to get things done – either to meet individual or team objectives/goals.

6) Excellent communication skills with fluent written and spoken English and Mandarin Chinese; any additional Global language proficiency preferred.

EEO

We are proud to be an EEO employer M/F/D/V. At ACAMS, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.