Inside Sales Representative Africa and Middle East

Who We Are

ACAMS is a leading international membership organization dedicated to providing opportunities for anti-financial crime (AFC) education, best practices, and peer-to-peer networking to AFC professionals globally. With over 100,000 members across 180 jurisdictions, ACAMS is committed to the mission of ending financial crime through the provision of anti-money laundering/counterterrorism-financing and sanctions knowledge-sharing, thought leadership, risk-mitigation services, ESG initiatives, and platforms for public-private dialogue. The association’s CAMS certification is the gold- standard qualification for AFC professionals, while its CGSS and CCAS certifications are for sanctions professionals and AFC practitioners working in the crypto space, respectively. ACAMS’ 60+ Chapters globally further amplify the association’s mission through training and networking initiatives. Visit acams.org for more information.

Opportunity at a Glance

ACAMS is seeking a motivated and results-driven Inside Sales Representative with minimum 2 years of experience in sales, specifically in business-to-consumer (B2C) environments, to focus on Africa and Middle East. In this role, you will be responsible for selling [Company’s Products/Services] directly to consumers and in Africa and Middle East countries. The ideal candidate is customer-focused, proactive, and has a strong ability to connect with a wide range of consumer demographics.

Responsibilities

· Lead Qualification: Identify and qualify potential customers in assigned markets through inbound and outbound calls, emails, social media, and other outreach methods.

· Sales Execution: Present and promote [Company’s Products/Services] to prospective consumers, understanding their needs and offering tailored solutions suitable for market demands.

· Customer Relationship Management: Build and maintain strong relationships with individual customers, ensuring customer satisfaction and fostering brand loyalty.

· Sales Pipeline Management: Use CRM software to manage leads from assigned countries, track consumer interactions, and forecast sales opportunities.

· Negotiation & Closing: Prepare and deliver accurate product information, negotiate with customers, and close sales, keeping in mind the price sensitivity and purchasing behaviours of assigned markets.

· Collaboration: Work closely with the sales team and other departments (marketing, customer service, etc.) to align strategies and meet B2C sales goals in assigned markets.

· Market Knowledge: Stay informed about industry trends, consumer preferences, and economic conditions in assigned countries to identify new sales opportunities.

Qualifications:

• Minimum 2 years of experience in sales, with a strong focus on B2C sales.
• Proven ability to meet or exceed sales quotas in Africa and Middle East or emerging consumer markets.
• Excellent communication, negotiation, and interpersonal skills tailored for diverse consumer audiences.
• Strong customer service skills with a customer-centric attitude.
• Ability to work independently and as part of a team.
• Experience using CRM software and other sales tools.
• Strong organizational skills and attention to detail.
• Bachelor’s degree in business, Marketing, or related field (preferred, but not required).
• Key Competencies:
• Basic knowledge of AML, Sanction or Fraud space is a plus.
• Sales-driven mindset with a passion for exceeding targets in B2C environments.
• Ability to adapt to the purchasing behaviors and preferences of Africa and Middle East market consumers.
• Problem-solving skills with the ability to think strategically, particularly in Africa and Middle East consumer markets.
• Self-motivation and high energy level.
• Proven interpersonal skills and the ability to market, sell, and communicate programs to a wide audience
• General PC and Microsoft Office skills required. Knowledge of LinkedIn Sales Navigator a plus.

Languages:

• Fluent in French and English

• Arabic is a plus.

EEO

We are proud to be an EEO employer M/F/D/V. At ACAMS, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.