Clinical Administrator

Blatchford is a multi-award winning, global manufacturer of some of the world’s most advanced prosthetic technology, bespoke seating solutions and orthotic devices. Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users.

Through science, technology, and maintaining a clear focus on people, we make mobility possible.

We are proud to work in partnership with the NHS and manage the Rotherham Wheelchair Service contract. We have a Part-time opportunity for a Clinical Administrator to join our friendly team.

Hours of work: Monday – Wednesday, 8.30am – 4.30pm.

**Initial training to take place Wednesday – Friday**

The role

As Clinical Administrator, you will work as part of a small team assisting the clinicians and performing all administrative activities to maintain and develop an efficient and effective administrative service for the centre.

Key duties.

• Providing reception service for patients at the centre
• Responding to telephone, email and in-person enquiries in a confidential, professional and helpful manner
• Effectively communicating service criteria to patients, families, carers, Allied Health Professionals and clinical staff.
• Managing appointments, referrals and maintaining patient records
• Monitoring waiting lists and liaising with clinicians regarding clinic availability and appointments to manage waiting times
• Triaging telephone calls and managing requests in an auditable and efficient manner.
• Ordering stock identified by wheelchair clinicians, raising requisitions, liaising with suppliers, chasing orders and updating systems
• Inputting referrals
• Booking out and managing items for telephone triage patients and ensuring maintenance of appropriate records
• Liaising with NHS services and the wheelchair repair provider (Ross Care) in a professional manner as required.
• Ensuring all goods received for the service are processed in a timely and effective manner
• Taking minutes of team meetings as requested
• Assisting in management reports and data collection.

What are we looking for?

As Clinical Administrator, you will have the following:

Key skills

• Previous experience in a customer facing, administration role
• Good level of literacy and numeracy
• Highly organised, with a strong attention to detail
• Professional approach
• Flexible and self-motivated
• Excellent communication and interpersonal skills
• Confident telephone manner
• Excellent communication skills
• Ability to maintain high standards when working to varying deadlines.

What can we offer you?

As Clinical Administrator, you will receive the following:

Benefits

• Competitive salary
• 25 days holiday (rising with service)
• Opportunity to purchase additional holiday.
• On demand pay
• Pension
• Discounted shopping and leisure activities
• Health cash plan
• Cycle to work scheme

If you feel you have the relevant experience to be considered for this Clinical Administrator position, please apply now.