Support Analyst, Finance Systems

Purpose of the job 

HH Global is a global marketing execution partner that provides outsourced marketing solutions, including creative production, procurement, and supply chain management. They specialize in print, packaging, and promotional products, helping brands streamline their marketing operations and reduce costs. By leveraging data-driven insights and technology, HH Global supports businesses in optimizing their marketing spending while ensuring sustainability and efficiency in their supply chains. Their clients typically include large multinational corporations across various industries. 

The SAP B1 Financial Analyst will be responsible for maintaining, optimizing, and enhancing our SAP Business One system to support financial operations. This role involves working closely with finance teams, IT, and other stakeholders to ensure accurate reporting, system integrity, and process efficiency. A key aspect of this role will be managing master data, particularly handling business partner records, and ensuring data accuracy across financial systems. The analyst will also be responsible for handling support requests through Zendesk, ensuring all Service Level Agreements (SLAs) are met, and providing exceptional service to both internal and external stakeholders. 

Key Responsibilities  

• Manage and maintain master data, including inputting, updating, and verifying business partner records to ensure accuracy and consistency.
• Act as the primary SAP B1 expert, providing support and troubleshooting financial system issues. 
• Work with finance teams to improve and automate accounting and reporting processes. 
• Ensure data integrity and accuracy within the system, conducting regular reconciliations. 
• Support month-end and year-end closing processes through SAP B1. 
• Collaborate with IT and external vendors for system improvements and integrations. 
• Train end-users on SAP B1 functionalities and best practices. 
• Handle support tickets through Zendesk (or other service management systems), ensuring timely resolution of user queries and system issues. 
• Monitor, track, and ensure adherence to SLA commitments, prioritizing and escalating issues as necessary to maintain service quality. 
• Establish and nurture strong relationships with internal teams and stakeholders to ensure their needs are met and provide proactive customer service. 
• Focus on delivering a high level of service by being responsive, helpful, and communicative with users, ensuring that all issues are resolved efficiently and to the user’s satisfaction.
• Ensure compliance with internal controls and financial regulations.
• Assisting with system configuration, upgrades, and enhancements to meet business requirements. 

Knowledge, Skills + Experience 

• Proven experience working with SAP Business One in a financial capacity. 
• Strong understanding of financial processes, including accounts payable/receivable, budgeting, and financial reporting. 
• Hands-on experience managing master data, particularly in setting up and maintaining business partner records in SAP B1. 
• Experience in SQL queries, data extraction, and report generation within SAP B1. 
• Knowledge of financial regulations and best practices.
• Ability to troubleshoot system issues and liaise with internal support teams. 
• Strong analytical and problem-solving skills. 
• Excellent communication skills, with the ability to build strong relationships and effectively manage customer expectations. 
• Experience in Zendesk or other service management systems for handling user support requests. 
• Proven ability to track and meet SLAs, ensuring efficient issue resolution and user satisfaction. 
• Experience in process improvement and automation within SAP B1. 
• Ability to provide excellent customer service, ensuring stakeholders receive timely, accurate, and thoughtful support. 

Preferred: 

• Experience in an international or multi-entity environment. 
• Knowledge of additional ERP systems or integrations with SAP B1. 

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