Client Care Coordinator

Join our Award-Winning Contact Centre where clients come first and excellence is standard!

📝 Contract type: Permanent, hybrid

⌚ Hours: Full time, 37.5 hours

💰 Salary: Starting from £22,781 (increasing to £25,059.10 upon completion of competencies)

Be the voice that makes a difference—join our supportive team today!

Join our team as a Client Care Coordinator and be the friendly voice our clients rely on when they need us most! Whether it's over the phone, through a scheduled appointment, or via online chat, you'll be their go-to person, making sure every interaction is smooth and stress-free. You'll be joining a team of over 150 dedicated colleagues across three contact centres. We're all about teamwork and support, so you'll always feel connected and motivated!

Find balance and make an impact—join us with the flexibility of hybrid working!

Enjoy a set two-week rotating schedule with shifts being 8 AM to 4 PM and 10:30 AM to 6:30 PM, plus one Saturday or Sunday shift every two weeks, with a day off during the week. If you're looking for a rewarding career where you can make a real impact, we’d love to hear from you! Successful candidates will start on 13^th January and will complete 4 weeks of training (Monday to Friday, 8 am to 4 pm). Ready for the next step? Come join us!

For more information on the role, please refer to the following job description: https://www.msichoices.org.uk/wp-content/uploads/2024/07/Job-Description-Client-Care-Coordinator-v2.pdf 

What's in it for You?

In addition to a competitive salary and a supportive work environment, we offer an impressive benefits package that goes beyond the basics:

• Financial Reward: Competitive salary with opportunities for progression, up to 5% employer pension contribution, and thousands of perks through Blue Light card.
• Health and Wellness: Access to a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders.
• Work-Life Balance: Enjoy a flexible schedule, a Birthday Bonus day off, and competitive family-friendly benefits.
• Career Development: Paid training, opportunities for accredited apprenticeship programs, and potential for career progression