Operations Manager

📝Contract type: Permanent

💰Salary: £37,522.87 - £42,213.23 (Dependant on experience and skills)

⌚Hours: 37.5 hours

Drive excellence, empower teams, and shape a sustainable future of client-focused care

The Operations Manager, reporting to the Senior Operations Manager, will lead the One Call Lead Client Care Coordinators and Real Time Analyst teams to align contact centre operations with day to day priorities, focusing on safety, client experience, and sustainability. 

Lead with purpose, inspire change, and deliver exceptional experiences for our clients and colleagues.

The role involves using data-driven decision-making, resource management, and maintaining a professional, client-focused environment. Collaboration with senior leaders and peers is essential to drive continuous improvement, implement effective changes, and achieve organisational objectives while delivering a safe and sustainable service.

Key responsibilities

• Develop strategic plans to drive service and safety advancements.
• Champion continuous improvement initiatives across the organization.
• Build strong relationships with stakeholders to support team objectives and lead transformation projects.
• Ensure compliance with regulatory standards and manage regional risk registers to uphold client safety.
• Enhance patient pathways, gather feedback, and promote a caring, responsive client experience.
• Support recruitment, retention, and colleague well-being initiatives to ensure sustainability.
• Maintain budgetary efficiency through proactive resource management.

Please note candidates may travel to the other hubs if required.