Internal Job Posting II DF#1245 II Manager- Program Support Operations
Who We Are
Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.
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Designation |
Manager, Program Support Operations |
Open Positions |
1 |
Start Date |
Immediate |
*Shift Timings |
EST/PST Shift |
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Eligible Criteria (s) |
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Selection Process |
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About the Role
The Manager role, within the Program Support Operations team, plays an important role in leading a team that partners with our Client Services organization to provide high caliber operational support that keep our client programs functioning on a day to day basis. Each member of the Program Support Operations team will support a variety of critical functions for our client programs including: facilitation of the onboarding and offboarding process for contingent workers, report generation for both internal and external stakeholders, customer service for external inquiries, and more. The Manager is responsible for providing direct management for a team comprised of Leads, –, Sr. Specialists & Specialists. As a senior member of the team, Managers are expected to act as leaders for others in the department and act as the department model for a high standard of work performance and output. The Program Support Operations team within PRO Unlimited offers a unique opportunity for team members to apply their interest in delivering top notch client support, while applying principles of operational excellence to ensure the support provided is also consistent, efficient, and scalable for future company growth.
What You Will Do
- Manage team of Leads, Sr. Specialists and Specialists to deliver superior quality results with a continuous emphasis of meeting department established SLAs/ KPIs and improving quality/ efficiency metrics.
- Consistently evaluate team resourcing model to ensure that resourcing levels are adequate to support client volumes and needs.
- Analyze results from SLA/ KPI reporting to create and implement recommendations to improve the overall efficiency, capacity, and accuracy of the team.
- Collaborate with Program Support Operations management team globally to lead and suppport on any department wide initiatives.
- Create effective development plans for direct reports to ensure retention and productivity, while helping to foster a success-oriented, accountable environement.
- Act as a partner to Client Services team by leading check-in discussions to further develop understanding on how to best provide the level of support required by the client
- Regularly review team processes to improve accuracy, scalability, and efficiency of processes.
- Partner with internal PRO Client Services team to ensure Standard Operating Procedure (SOP) documentation is maintained by team members in a way that ensures seamless support in instances of required coverage, as well as accuracy in day to day processes. Utilize subject matter expertise in Program Support Operations processes and procedures to be able to act as primary support to the existing team for day to day support and trainer for new staff.
- Take initiative to apply Program Support Operations knowledge to provide support and leadership for department wide initiatives and overall support for PRO’s client programs.
What Magnit will Offer You
At Magnit, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails!
Magnit will offer you a competitive PTO and benefits package, including medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!
If this role isn’t for you
Stay in touch, we will let you know when we have new positions on the team.
To see a complete list of our open career opportunities please visit.
https://magnitglobal.com/us/en/company/careers.html
To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.
As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.
By applying to this role, you consent to Magnit safely storing and managing your personal data. Please read this link to learn more.
https://magnitglobal.com/us/en/privacy-notice.html
Other details
- Job Family Staff Jobs
- Pay Type Salary
- Employment Indicator Regular
- Vadodara, Gujarat, India