Client Services Consultant, Contractor Care

Magnit is hiring several Client Services Consultants for our Contractor Care teams working onsite in our Bangalore, Karnataka India Office

What You Will Do

• Engage with contractors, suppliers, and client managers as the Contractor Care primary point of contact.
• Serve as a subject matter expert in contingent workforce employment, covering onboarding protocols, worker classifications, employee relations, immigration and visa types, payroll processing, and conclusion of assignments.
• Consult and collaborate with internal team members to ensure a seamless end-to-end process.
• Facilitate orientation sessions and check-ins for new hires to provide a smooth onboarding experience.
• Address and resolve inquiries from clients, suppliers, and contractors, promoting effective communication and high satisfaction levels. Field inquiries to the appropriate internal party as needed.
• Address performance concerns with contractors or suppliers. Share and resolve performance feedback with the appropriate contractor or supplier.
• Apply sound judgment in employee relations matters and coach client managers to ensure collaboration and risk mitigation.
• Facilitate escalations to appropriate internal leaders as needed.
• Depending on the team size, the CSC’s responsibilities may be limited to one product (payroll, compliance, or staffing desk) or span multiple product lines.
• Maintain quality client service and day-to-day account operations, focusing on meeting contractual deliverables as outlined in the Scope of Work
• Partner with the Account Management team to understand priorities and expectations that best support the client from a contractor care perspective.
• Develop proficiency within the client Vendor Management System (VMS)/HRIS, including troubleshooting and resolving complex issues related to payroll, billing, and employee data, while maintaining accurate and complete Magnit VMS records.
• Monitor project spending, conduct quality calls to gather worker feedback, and ensure projects are on track and within budget.
• Create and maintain business process documents to ensure consistent and efficient operations.
• Implement new processes or enhance current processes to improve efficiencies.
• Support account/department initiatives or projects as requested.

What You Will Need

• Bachelor's degree or equivalent experience.
• 5+ years of working experience in a relevant area such as staffing industry operations, HR/recruiting, MSP or customer service is preferred
• Strong communication skills, both written and verbal, with the ability to interact effectively across all layers of the organization
• Proficiency in MS Office (Outlook, Excel, Word)
• Strong and proactive communication skills, both written and verbal, with the ability to interact effectively across all layers of the organization
• Excellent customer service, administrative, time management, and organizational abilities.
• Attention to detail, critical thinking, analytical mindset, problem-solving, sense of urgency, and a “Can-Do” attitude!