Who We Are
 

Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe. 

About the Role

The Senior Vice President of Client Services is a senior leadership role, responsible for managing the contracted Scope of Services to the client(s) as assigned. The Senior Vice President of Client Services must ensure quality customer service and product delivery, with a primary focus on retaining and growing their accounts, while also meeting and achieving Magnit financial goals. The fundamental functions of the Senior Vice President are management of Magnit client service offerings including but not limited to Software as a Service (SaaS), Data as a Service (DaaS), Employer of Record (EoR) and Managed Service Provider (MSP) Solutions. The Senior Vice President will sell these products and services to C-level executives and various other levels of leadership, develop new relationships and act as a trusted business partner to deeply understand the client’s unique company challenges and goals.

This position requires exceptional account management, sales, negotiation, analytical and communication skills with a proven track record of program expansion, sales success, and a history of exceeding sales quotas over time. The Senior Vice President is responsible for the supervision and leadership of the Vice Presidents, Directors, Managers, and staff within their organizational structure. The Senior Vice President of Client Services works closely with the Sales Team, Implementations, Learning & Development, Quality, Operations, Magnit Corporate Officers, and other key Magnit departments, to ensure Magnit financial interests are met and exceeded.

What You Will Do

• Demonstrate a comprehensive knowledge of all Magnit product lines along with day-to-day on-site and off-site strategic and operational functions that are required to service clients.
• Through exposure to existing service offerings and knowledge of client needs, initiate discussions to introduce and promote new Magnit products/services.
• Maintain ongoing knowledge of Magnit service delivery expectation to assigned accounts according to the contracted scope of services.
• Initiate and manage service environments that are professional, best in quality and with high standards of ethics and efficiency. Initiate and participate in the continuous improvement initiatives.
• Maintain the respect of the client’s culture, environment, facilities, policies, and employees.
• Ensure that all client services individuals obtain the necessary training for success.
• Plan and oversee the execution of financial goals for each account.
• Promote and support career development plans for all team members.
• Proactively plan workforce strategies by working closely with the Sales team to anticipate new business growth. Ensure all clients and potential client details are recorded and managed within Magnit CRM Platform.
• Maintain an ongoing Account Management Playbook for each assigned account and strive to ensure Magnit program is well positioned and highly always regarded. This includes the capture and maintenance of this activity within the Magnit CRM Platform and other tracking tools as deemed necessary.
• Partner with the Sales team and assist by participating in prospective client presentations, sales calls, engaging in direct conversations with prospective clients, as needed.
• Provide support to the entire Client Services organization as needed/requested.
• Communicate, implement, and enforce Magnit and corporate initiatives to the client services organization.
• Manage staff during new client implementations and act as the liaison between client services and Implementations, Sales Team, Systems and Development, Magnit Corporate officers, etc.
• Work closely with and endorse leadership within operational initiatives related to quality assurance, adherence to Magnit policies, reporting requirements, etc.
• Partner with the Learning & Development to identify new training needs, promote existing offerings and continuously improve Magnit training initiatives.
• Provide direction to the Client Services population in the development of presentations and relevant material for clients (i.e., Annual Business Plan, Quarterly Reports, account management training, marketing plan, etc.) Participate in the presentation as needed.
• Manage Magnit Supplier Management Program to meet Magnit strategic initiatives.
• Provide direction and support to the Contract Management & Compliance Team for supplier negotiations, risk mitigations and client escalations.
• Facilitate escalations related to supplier negotiations by ensuring Magnit is at minimal exposure financially and legally.
• Build and deepen executive relationships to influence long-term strategic direction, program expansion and serve as a business partner.
• Drive business development, forecast accurately and achieve strategic goals by leading clients through the entire business cycle.
• Consultatively position the scope of services and solutions, value proposition and benefit for business success and growth.
• Demonstrate sales aptitude with relentlessly high standards
• Proven track record of consistently meeting or exceeding sales quotas and goals with program expansion and new business opportunities in mind.

What You Will Need

• Bachelor’s degree in related field or equivalent experience.
• 10+ years of management experience that includes supervisory responsibilities of 20+ direct reports.
• Previous management experience in sales, staffing industry, HR/Recruiting, and customer service is preferred.
• Experience building and managing customer care, client engagement, and customer excellence initiatives, and developing and leading customer experience teams in growth and delivery.
• Ability to prioritize clients, understanding their needs, creating distinctive value, and building meaningful relationships.
• Knowledge of developing and presenting performance appraisals, disciplinary actions, establishing and managing performance goals and objectives.
• Ability to work with confidential issues.
• Experience managing an outsourced function with minimal sales/revenue of 100 million dollars.
• Ability to communicate effectively in writing, verbally, interpersonally, and in presentations. Able to interact and communicate with all levels of management and staff.
• Must have excellent problem solving, critical thinking, organizational, interpersonal, and motivational skills, and ability to multi-task.
• Travel may be required.
• Working knowledge of desktop computers and MS Office Suites - Excel, Word, PowerPoint, Outlook, Internet access, and other office equipment needed for the position function.
• Commitment to developing teams.

Preferred Qualifications

• Working knowledge of labor and employment laws.
• Process improvement experience.
• Experience with client interface, aware of organizational culture differences.

Salary Range is between $275,000 - $325,000 annually based on experience and qualifications. 

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