About the Role

This role will be servicing a technical research client that is located in Mountain View, CA working onsite full time.

The Sr. Client Services Consultant is an onsite leadership role and acts as the primary escalation point for the client and junior staff members in the absence of the Program Manager. Depending on the size of the onsite team, the Sr. CSC responsibility may be limited to one product (payroll, business validation, or staffing desk) or may span over multiple product lines and staff supervisory duties. This position cannot be performed from the state of Colorado

What You Will Do

• Follow, maintain, and update the SOP “Standard Operating Procedures” for day-to-day procedures. Ensure the team is following operational procedures per the SOP 
• Handle first line escalations and problem resolution; identify and resolve employee relations issues ensuring timeliness and adherence to appropriate laws and regulations. 
• Depending on the size of the team, the Sr CSC’s scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines  
• Engage in and lead Business Development activities. When appropriate introduce new Magnit service lines to client managers. Work with OM/PM to identify opportunities to grow PRO’s business 
• Ensure agreed screening and pre-employment checks take place in line with client requirements. Maintain accurate and complete records for all in-scope workers 
• Manage the end-to-end engagement of client-sourced talent with your client group including ensuring the worker is correctly processed through Magnit payroll 
• Efficiently manage the relationship and performance of the approved staffing desk suppliers; identify suitable new suppliers to ensure smooth service delivery 
• Assist OM/PM in staff development, new staff orientation, and training 
• Utilize Magnit’s proprietary software, WAND, to facilitate all required processes 
• Work with Program Manager to carry out ad hoc and structured training on co-employment for client groups as required.  
• Assist in the drafting and presentation of Quality Business Reviews along with Internal Account Reviews; generate all required weekly reports to both client and Magnit on a timely basis 

• Contributes to team effort by accomplishing related results as needed.

For Payroll desk:

• Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete VMS records 
• Handle critical Employee Relations issues, requesting support and guidance as required 
• Resolve and follow-through, in a timely manner, all issues related to the worker
• Escalate to the OM/PM any serious issues that may jeopardize Magnit’s position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources. 

For Staffing desk:

• Facilitate the fulfillment of temporary requisitions through VMS and efficiently manage the relationship/interaction of staffing desk suppliers and managers
• Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
• Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency

What You Will Need

• Bachelor’s degree or equivalent years of experience
• 5+ years of experience in, sales, marketing, staffing industry operations, HR/recruiting, or customer service is preferred 
• Strong communication skills with the ability to connect effectively across all layers of the organization 
• Service- oriented with strong administrative and organizational skills 
• Proficient in MS Excel skills 
• Detail- oriented, critical thinker and a problem solver 

Compensation: Salary range for this position is $90,000-$100,000 USD annually. 

Salary rates are based on experience, skills and geographical location.