About the Role

Magnit is seeking a forward-thinking, data-driven executive to lead our SVP Customer Strategy and Analytics function. In this SVP role, you will architect and execute strategies that drive gross profit (GP) growth at the customer level, deepen client engagement and retention, and advance our mission of achieving 100% client retention.    

You’ll lead a high-impact team focused on customer segmentation, strategic insights, and market positioning — with a mandate to turn data into enterprise value. Sitting at the intersection of marketing, analytics, and strategic planning, this role is core to Magnit’s continued growth and customer-centric evolution. 

What You Will Do

Customer Segmentation & Strategic Insight: 

• Build and operationalize a comprehensive customer segmentation model to inform account strategy, marketing efforts, and service delivery design.  

• Analyze client behaviors, value drivers, and profitability to identify growth opportunities at both the segment and individual account levels.  

• Use data to uncover patterns and trends that fuel smarter go-to-market decisions and enhance client lifetime value.   

• Identify client growth opportunities and translate to business value that Client Services can activate via expansion sales for both the customer and Magnit.   

Client Retention & GP Growth Enablement: 

• Partner with Sales, Client Services, and Finance to proactively identify and act on opportunities to grow GP within existing accounts.  

• Lead initiatives to detect early signs of client risk and co-create mitigation plans that protect revenue and deepen relationships.  

• Champion a culture of client-centricity by embedding data and insight into how we manage, measure, and grow accounts. 

Strategic Advisory & Executive Engagement: 

• Serve as a strategic thought partner to the ELT, Growth Leadership Team, and broader team, offering insights that inform pricing, portfolio strategy, and investment decisions.  

• Deliver compelling, insight-led narratives that translate analytics into action — internally for decision-making, and externally to demonstrate evalue to clients.  

• Guide strategic account planning by providing clients and internal teams with benchmarking, industry trends, and performance analytics. 

Marketing & External Positioning: 

• Lead the marketing strategy in partnership with brand, content, and demand gen teams — ensuring efforts are anchored in client insight and aligned to growth goals.  

• Elevate Magnit’s market presence through thought leadership rooted in proprietary data and customer intelligence.  

• Develop value propositions and campaigns tailored to high-value segments, driving both acquisition and retention. 

Analytics Leadership & Capability Building: 

• Build and lead a world-class analytics function and analyst team that supports real-time visibility into business performance and client health.  

• Scale predictive modeling, dashboarding, and reporting capabilities that empower client-facing teams and executive leaders.  

• Establish best-in-class measurement frameworks that link marketing, client success, and business outcomes — especially at the GP level. 

What You Will Need

• 15+ years of experience in marketing strategy, business analytics, customer strategy, or growth-focused roles, preferably in B2B or services industries.  

• Demonstrated success in using segmentation and analytics to drive client-level profitability and retention.  

• Executive-level communication and advisory skills, with the ability to influence across functions and levels.  

• Deep understanding of marketing performance, customer lifecycle analytics, and business intelligence tools.  

• Experience in tech-enabled services, workforce solutions, or SaaS is strongly preferred. 

• Experience leading a team of analysts.   

Ideal Candidate Profile: 

• You’re a strategic, analytical leader who thrives on turning complex data into simple, actionable insights. You think like a consultant, operate like a CMO, and lead like a GM. You understand that in a service business like Magnit, client relationships are the core asset — and you know how to scale that advantage using data, strategy, and insight.