Sr SAP Business Analyst - Customer Care (Minneapolis)

About Mozarc Medical

At Mozarc Medical, our vision is to reimagine the future of holistic kidney health technology. Established in 2023 out of equal investments from DaVita, a leading provider of kidney care services, and Medtronic, one of the world’s largest medical device companies, Mozarc Medical offers an exciting and unique start-up experience backed by the support of two long-time industry and market leaders.

Driven by our mission and values, we put our patients at the center of all we do. Our employees play a key role in developing technology solutions that enrich patients’ lives and create meaningful progress in the treatment of kidney disease. Find your purpose and passion at Mozarc Medical.

Position Title: SAP Sr IT Business Analyst –Customer Care (Minneapolis)

A Day in the Life

The Customer Care SAP IT Sr Business Analyst is a key member of global IT with responsibility for functional requirements definition and configuration of systems supporting customer care capabilities. You will support the maintenance and the deployment of business applications, related to the processes managed mainly with SAP - S/4. The main area of responsibility will focus on customer care and service and repair, but it could also include other business processes.

This hands-on role works closely with internal customers, process owners, development teams, support teams, and other stakeholders to ensure that end-to-end solutions are delivered with quality and that expectations are met for functionality, reliability, and availability. You will participate in the development and help drive the adherence of relevant standards, guidelines, and procedures. In addition, you will Identify best practices and facilitates their use.

Responsibilities

• Support projects and initiatives to deploy new functionality and/or enhance existing functionality.
• Partner with business owners and development teams to define and implement S/4 - SAP solutions that drive business value.
• Work collaboratively with cross-functional teams and internal IT team members both in the US and offshore locations to drive the work.
• Facilitate discussions among business owners to understand problem statements and gather, refine, and prioritize requirements.
• Translate business requirements to functional and technical solutions on commercial system and the adjacent ecosystem.
• Document the solution design with specific business and technical details, including but not limited to process flow diagrams, functional specs documentation, use cases, impact analysis and decision decks.
• Develop and maintain end user training documentation and deliver training as required.
• Collaborate with development teams to define and implement solutions that adhere to accepted best practices and meet business requirements.
• Verify compliance through day to day analysis on work related to project demand, applications and architecture. 
• Consults with business stakeholders to understand and evaluate current business processes and identify complex business problems and needs turning those needs into system requirements.
• Identify opportunities to build streamlined operational processes and tools to support customer needs
• Look for ways to optimize and reuse software components
• Gather and analyze data to identify issues, non-compliance and follow up required to ensure processes are followed
• Partnering with cross-functional development teams to identify opportunities to build streamlined operational processes and tools to support customer needs
• Complete analysis and requirements for ad hoc process improvement requests
• Participating in system design review, planning and prioritization
• Balance speed and reliability while assisting in defining service level objectives based on business and product need
• Provides technical expertise for system functional specifications, processes and procedures in a cost-effective manner
• May configure system settings and options; plan and execute unit, system, and integration testing to meet business requirements.
• May lead cross-functional linked teams to address business or systems issues.
• Provide timely and efficient communication to stakeholders 

Must Have

• Requires a  Bachelor degree and minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience.

Nice to Have

• Minimum 5 years of experience implementing SAP Sales and Distribution Module
• Experience in working in IT dept supporting SAP

• Experience in using/supporting SAP ERP and associated integrations
• Excellent communication skills
• MS Office ( Excel – advanced level)
• Ability to work under minimal supervision

• BTC implementation
• EDI implementation/management
• Great analytical, critical thinking and problem-solving skills
• Resourcefulness and ability to decisive creative solutions to problems
  
  

Why Work with Us? 

Working here is highly rewarding – we have the privilege of helping kidney patients experience greater freedom, improved outcomes and a renewed passion for life. 

It’s essential our team members feel valued, supported and empowered too. That’s why we provide a comprehensive total rewards package and opportunities to grow, develop and give back to the communities where we live and work – helping you reach your potential and enjoy a career full of life-changing possibilities.

Physical Job Requirements 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

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