[I-IAP]IS Enterprise Applications - ServiceNow App Developer
Vadodara, Gujarat, India
Aanvraagnummer 1234
maandag 23 september 2024
ServiceNow Application Developer
Responsibilities:
- Utilize expertise in design, development, and implementation within the ServiceNow platform.
- Define solutions that align with out-of-the-box capabilities across the platform.
- Proactively identify and resolve potential issues with internal and external stakeholders.
- Provide technical guidance and serve as an escalation point for the extended ServiceNow team.
- Stay updated on the latest ServiceNow features and product offerings.
- Drive continuous service improvement by establishing best practices, reusable assets, and refining implementation processes.
- Determine optimal utilization of tools and techniques such as infrastructure scripting, configuration management, automated testing, and DevOps practices to enhance delivery quality, speed, and experience.
- Generate and maintain technical design and configuration documents.
- Foster connections with key contacts and stakeholders internally and externally to drive process efficiency in implementations.
- Troubleshoot issues, conduct root cause analysis, and propose effective solutions, considering upstream and downstream impacts.
- Lead design review sessions.
Required Qualifications and Background:
- 3-5 years of experience in ServiceNow platform.
- Excellent communication skills, both written and verbal, with an aptitude for online interaction.
- Experience managing ServiceNow implementations, including customer interactions and escalations.
- Proficiency in web development languages such as JavaScript, XML, AngularJS, Bootstrap, and HTML/CSS.
- Experience with web service integrations using SOAP and REST.
- Familiarity with the full software development life cycle, including analysis, design, coding, testing, and promotion into production.
- Ability to administer a ServiceNow instance, configure security, establish service level agreements (SLAs), develop workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items, and updates to existing solutions.
- Skills in developing, designing, configuring, and rolling out new application modules, workflows, catalog requests, and record producers.
- Proficiency in creating custom widgets, reports, and applications.
- Experience with developing, designing, configuring, and rolling out service portals and customer service management portals.
- ServiceNow experience with ITSM, CSM, Service Portal, and HR products.
Required Knowledge, Skills, and Abilities:
- Proactive personality with a can-do attitude.
- Excellent relationship-building skills.
- Strong analytical skills, including trend observation and making suggestions based on results.
- Availability and responsiveness to questions, clarifications, and instructions.
- Ability to tailor communication for different audiences at various levels.
- Self-starter experienced in leading development tasks.
- Outstanding written communication skills.
- Ability to effectively demonstrate concepts visually and in writing to enable confident decision-making by stakeholders.
- Strategic approach to solution design, with the ability to develop and execute tactical plans in support of the strategy.
- Excellent coaching, motivating, and directing skills for a multidisciplinary team of ServiceNow professionals.
Desirable:
- Bachelor's/Postgraduate degree or professional qualification in Computer Science or a similar field of study.
- ServiceNow Developer certifications.
- Active involvement in the ServiceNow community.
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