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Representative, Client Services

Bangalore, Karnataka, India Aanvraagnummer 1320
donderdag 24 oktober 2024

About the Role:

 

  • CSR role will require the candidate to undertake a variety of tasks such as support employment offer making and onboarding of employees, contract extensions/termination, salary revisions based on hikes.
  • A coordinator must be an excellent communicator, able to foster relationships with internal stakeholders, employees and candidates

 

What You Will Do

 

  • Facilitate the onboarding, extensions, and offboarding processes for contingent workers, including securing contingent worker employment documentation and facilitating the background check process.
  • Provide support as needed to contingent workers, our staffing supplier partners, and client managers.  This includes responding to inquiries, basic issue resolution, and securing timecard submittals and approvals.
  • Prepare, review, and deliver a variety of reports for both internal and external stakeholders.
  • Partner with the internal Magnit Client Services team to maintain Standard Operating Procedure (SOP) documentation in a way that ensures processes are documented for both personal use and cross coverage as needed.
  • Act as a partner to Client Services team by actively participating in check-in discussions to further develop understanding on how to best provide the level of support required by the client.
  • Develop proficiency within the respective client Vendor Management System (VMS) that includes updating and maintaining data to ensure accurate records are maintained such as worker extensions, pay/ bill rate adjustments, cost center updates, etc.
  • Consistently evaluate regular processes for opportunities to implement efficiencies, which will reduce time spent and ensure adequate controls are in place to support future growth, accuracy, and sustainability.
  • Manage client related processes to ensure client SLAs and internal department SLAs/ deadlines are consistently met.
  • Act as an initial point of contact with contingent workers to address issues and refer/ escalate to the appropriate contact/ department within the Magnit organization as needed.
  • Support department wide initiatives, projects, or ad hoc client needs as requested.

 

What you’ll need:

 

  • Bachelor’s Degree 
  • Good communication & interpersonal skills

Overige gegevens

  • Functiefamilie Staff Jobs
  • Salaristype Salaris
  • Dienstverbandindicator Regular
Location on Google Maps
  • Bangalore, Karnataka, India