Principal PSO Specialist

Magnit is hiring several Principal Program Operations Specialist located onsite in our Vadodara, Gujarat India office.  

The Principal Specialist, Program Support Operations is a critical leadership role within the Program Support Operations team, responsible for supporting the processing of complex client specific processes and driving operational excellence across multiple client programs. This position not only supports the day-to-day management of contingent workforce programs but also provides strategic oversight and ensures scalability for future growth. The Principal Specialist will collaborate closely with senior leadership, cross-functional teams, and clients to elevate program performance, streamline processes, and deliver innovative solutions that meet the evolving needs of the business. This role requires a blend of day-to-day process execution, strategic thinking, process optimization, and exceptional leadership in client services and operations.

What You Will Do:

• Lead Operational Strategy: Take ownership of the operational strategy for contingent worker programs across multiple clients, ensuring alignment with business objectives and delivering optimal results in terms of efficiency, cost management, and client satisfaction.
• Client Specific Process Support: Assume ownership for the completion of regular client specific processes, which will often be complex and not always follow a standardized standard operating procedure. Leverage operational excellence best practices to drive improvements for these processes.
• Process Improvement & Innovation: Continuously evaluate and refine operational processes to implement automation, reduce inefficiencies, and introduce scalable solutions that align with organizational growth. Identify opportunities for process reengineering to support future needs and improve overall program outcomes.
• Advanced Vendor Management: Oversee and optimize the management of Vendor Management Systems (VMS), ensuring that the system is fully integrated with other business tools. Lead data integrity efforts to guarantee accurate, up-to-date records and timely updates of key metrics such as worker extensions, rate changes, and cost allocations.
• Cross-Functional Collaboration: Partner with senior leadership teams, Client Services, IT, and other departments to align program objectives with business goals. Drive collaboration between the Program Support Operations team and other operational teams to foster a culture of continuous improvement and innovation.
• Client Partnership & Leadership: Serve as a senior point of contact for high-level client interactions. Lead the development of client-specific solutions, ensuring that service delivery meets or exceeds expectations. Provide strategic advice to clients on improving their contingent workforce programs and addressing complex operational challenges.
• Report Generation & Analysis: Oversee the preparation, review, and delivery of comprehensive reports for both internal and external stakeholders. Provide actionable insights based on data analysis, and recommend process changes based on report findings to ensure consistent program performance.
• Leadership and Mentorship: Provide leadership and mentorship to the Program Support Operations team, ensuring a high level of performance, professional growth, and adherence to best practices. Foster a collaborative environment where team members can share knowledge, support one another, and continuously improve.
• Governance & Compliance: Ensure compliance with legal, regulatory, and contractual requirements across contingent workforce programs. Develop governance models and ensure that SLAs, KPIs, and other service requirements are consistently met.
• Strategic Projects & Initiatives: Lead or participate in high-priority departmental initiatives, projects, or client requests. Drive these projects to successful completion while ensuring alignment with business objectives and achieving key milestones.
• Risk & Issue Management: Proactively identify potential risks within the contingent workforce operations and lead the development of mitigation strategies. Manage escalated client issues with a focus on resolution and continuous improvement.

What You Will Need

• Education: A bachelor’s degree is required; advanced degrees or certifications in operations management, business administration, or a related field preferred.
• Experience:
• 5+ years of experience in program support, workforce management, or a related operational field, with at least 2-3 years in a data analytics, process improvement, or senior specialist capacity.
• Extensive experience with Vendor Management Systems (VMS), client services, and contingent workforce management.

Skills:

• Proven track record of strategic thinking and process improvement within large, complex operational environments.
• Leadership experience with the ability to mentor, lead, and inspire cross-functional teams.
• Excellent communication and presentation skills with the ability to interact at all levels of the organization and with external stakeholders.
• Strong expertise in data analysis, reporting, and the ability to translate findings into actionable strategies.
• Advanced proficiency in MS Office, particularly Excel, for reporting and data analysis. Experience with other data analysis or project management tools is a plus.

Behavioral Competencies:

• Problem-solving: Ability to address complex, evolving challenges and implement long-term solutions.
• Collaboration: Foster relationships across departments and with clients to drive successful outcomes.
• Adaptability: Navigate change effectively and lead teams through periods of growth or transformation.
• Client-centric mindset: Focus on creating and sustaining exceptional client experiences and outcomes.