About the Role

The Operations Manager is accountable for managing the daily operations and strategic management of their designated account(s). You will guide the on-site Magnit team and act as a role model for excellent client service while delivering on Magnit’s contingent workforce program(s).

Day In the Life

• As a senior member of the on-site team, the Operations Manager’s daily activities may include operational meetings with key client contacts and the internal team, oversight of Magnit’s onsite team, monitoring escalations, and briefing suppliers. Specific activities will vary based on clients and location.

What You Will Do

• Ensure smooth delivery in areas of service for your client such as contingent workforce management; Independent Contractor Compliance; Payrolling of client-referred/self-sourced workers; Statement of Work Management; worker on/offboarding and Co-Employment Risk Mitigation
• Ensure Magnit’s contractual scope of services is delivered to the highest standards through strong line management, cross-training, and regular process review
• Ensure a strong understanding of client and market dynamics among all team members
• Engage and partner with the Program Manager and Director of Client Services to introduce any new services to the client
• Manage supplier relationships through close communication and collaboration. Participate in all relevant training programs available internally for business and professional development knowledge
• Maintain relationships with Magnit colleagues at other client locations, utilizing support and experience to identify suitable improvements to own client processes and services
• Conduct continuous analysis of Supplier performance via Magnit’s Supplier Scorecard methodology.
• Develop and maintain client relationships through regularly meeting with client Hiring Managers and other users of the Magnit’s program, encouraging feedback continuously
• Contribute to Internal Account Reviews and Quarterly Business Development Plans. Participate in developing account annual forecast and monitor the team’s delivery according to plan forecasts.
• Manage Magnit’s on-site team effectively, offering guidance and assistance as needed to maintain a high performing team

What You Will Need

• Bachelor’s degree
• 10+ years of overall experience with 3+ years in people management role, Stakeholder Management, SLA Service Delivery, Quality improvement initiatives and Transformation initiatives preferred
• Working knowledge of employment and labor laws in areas of operation
• Experience evaluating and improving process management
• Extensive vendor management experience across disciplines and geographic locations preferred
• Experience with on-site operations for Fortune 500/1000 companies preferred
• Service & detail oriented. Proficiency in MS Excel preferred. Strategic thinking and complex problem-solving skills