Training Business Partner

Purpose Of The Job

A specialist responsible for increasing our Client Engagement community’s productivity, by teaching new skills and honing existing ones.

Key Responsibilities

• Prepare effective training programs, organize seminars, workshops, individual training sessions with internal SME’s or external training providers; aligned to the business needs and training curriculum.
• Engaging with our Client Engagement community to deploy first class training as required in a consistent manner, regardless of geography.
• Deploy training content; survey and collate feedback at the end of each session as required.
• Support internal SME’s and external training providers by assessing all pre and post training requirements.
• Working with the Learning Content Creation teams to ensure the training material is tailored to the audience, culture, and language.
• Evaluate/conduct research to determine where operational skills are lacking in teams.
• Proposing the most effective training channel and responsible for the planning and implementation of the training.
• Taking briefs from internal business teams and ensures that requests align with business objectives and learners needs.
• Working closely with the Learning Content Creation team to brief in requirement.
• Identify the right channel to deploy the training.
• Schedule appropriate training sessions.
• Working with the Learning Content Creation team to ensure that materials required for the sessions are fit for purpose and reflect the requirement brief.
• Implement the training curriculum effectively.
• Conduct surveys to gauge effectiveness of training programs.
• Oversee and direct seminars, workshops and individual training sessions.
• Research new training methods.
• Ensure the documentation and version control of training collateral.
• Play a leading role in the delivery of colleague satisfaction and management of external providers.
• Manage and record training attendance and follow ups.

Knowledge, Skills + Experience

• Excellent interpersonal skills, approachable, articulate, and able to develop positive relationships at all levels, with all types of people and in all countries.
• Outstanding communication, presentation, public speaking and facilitation skills
• Confident, with excellent verbal and written skills.
• Must be empathetic and sensitive to audience requirements, cultures and learning styles.
• Aligns learning solutions with organizational and learner needs.
• Promotes collaboration, partnerships, and teamwork throughout the organization.
• Thinks strategically; is knowledgeable about the organizations vision, goals, business issues and culture.
• Establishes trust and professional credibility.
• Selects and sequences content and instructional methods appropriate for the project and learners’ diversity.
• Excellent time management.
• Problem solving and demonstrates effective questioning skills.
• Coaching, adaptability, and excellent listening skills
• Stimulates and sustains learner motivation and encourages participation.
• People management skills, putting people at ease, empathetic.
• Know how to provide constructive feedback.
• Experience in managing difficult situations and people.
• Must be assertive.
• Analyzes evaluation results against organizational goals.
• Experience of Business management training.
• Experience of Technical skills training.
• Proficient in MS Office especially PowerPoint, e-learning software as an asset.

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