Senior Licensing Services Consultant

POSITION DETAILS:

Position Title:

Reports to (POSITION):

Team:

Department:

PURPOSE OF JOB:

(OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION)

As part of the Bytes License Services team, the Senior Consultant will be responsible for delivering best in class solutions in Software Asset Management (SAM) throughout all stages of the asset management lifecycle. This role involves producing, managing, and maintaining accurate software compliance positions across multiple vendors. In addition, you will provide expert guidance on optimising asset management strategies, including making commercial recommendations and advising on remediation actions. Our aim is to support clients in achieving long-term efficiency that align with industry best practices.

• License Services Delivery: 

• • IT Asset Management - Best Practice and Lifecyle:
    • Facilitating Maturity assessment workshops & report delivery.
    • Remote & Onsite customer operational support, reporting & guidance.
    • End-to-end application request management. (Onboarding/Managing/Decommissioning).
    • Risk Remediation Recommendations.
    • Customer Strategy, Policy & Process development.
    • Vendor Audit Support (Process & Advice).
  • SAM Toolset Operations:
    • Agreement/Contract Management.
    • Renewal/Expiry Management.
    • Entitlement & Purchase Management
    • Entitlement Assignment & Compliance reporting. (Trends/Changes/Risks/Issues).
• Engagement Management
  • Project delivery planning, in conjunction with Project Management / Service Delivery.
  • Proactive ownership of customer relationships.
  • Support and identification of planning and implementation of non-standard services.
  • Collaboration with Sales Team to positively influence service renewal.

• Contribution to Governance Reporting
  • Creation and presentation of customer Service Review content.
  • Contribution and distribution of Stakeholder Reporting.
  • Escalation of Risks to Service Quality/Punctuality to Project Management / Service Delivery Leads.

As the requirements of the business and our customers change, so this job profile, duties, responsibilities, and locations of the role (both geographically and within the business organisational structure) will be adjusted accordingly.

The Senior Consultant will be required to perform any other duties assigned to them by their line management team that are commensurate with the existing role.

KEY RESPONSIBILITIES:

• Ownership of task from assignment through to delivery.

• Effective escalation of identified risks to timely or accurate delivery of contractual commitments.

• Using initiative to highlight anomalies or relationships in datasets.

• Build and maintain effective working relationship with customers.

• Development and maintenance of knowledge and process library.

• Proactively support and identify service improvement initiatives.

WIDER TEAM NETWORK

(WHICH TEAMS WILL THE POSITION WORK WITH DIRECTLY AND WHO WILL THEY RELATE TO EXTERNALLY)

Internal

Engagement Governance, Sales, Vendor Alliances, Microsoft Specialists, Service Leads, Service Delivery Managers.

External

Customer Stakeholders, Sub-Entity Product Owners and Infrastructure Managers.

QUALIFICATIONS, EXPERIENCE, & SKILLS: 

Educational Qualifications:

• Minimum 5 GCSE’s including Maths & English (Grade 9 - 4 / A- C).
• A-Levels.

ESSENTIAL

DESIRABLE

Experience:

• Can demonstrate experience of working in a consultant capacity, delivering excellent customer service to set timescales.
• Competency to delivery multiple vendor licence positions independently.
• In-depth Knowledge in one or more of the following toolsets: Snow Licence Manager, Flexera Flexnet, Cetero for Enterprise SAM.
• Experience of working with ServiceNow SAM Pro tool within a consultancy environment.

ESSENTIAL

ESSENTIAL

ESSENTIAL

DESIRABLE

CORE Competencies & SKILLS – BASED ON POSITION AND GRADE

(INCLUDE CORE COMPETENCIES & SKILLS REQUIRED FOR THIS POSITION BASED ON THE GRADE)

• Organised individual with excellent time management.

• Accuracy and attention to detail essential.

• Copes well under pressure and can meet deadlines.

• Excellent verbal and written communication with customer service/facing skills essential – ability and confidence to engage with customer stakeholders (internal/external) at all levels up to C-Suite.

• Self-motivated and able to take responsibility.

• Tenacious, adaptable and quick to learn.