Microsoft Operations Specialist

Leatherhead, UK Req #271

05 December 2024

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.

At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.

Your Future Starts Here

Why Bytes?

Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London and Manchester
25 days holiday per annum plus bank holidays and Christmas period
Excellent learning and development opportunities
Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area
Company wellbeing and social events
Sports and social clubs
Incentive trips
Employee Assistance Programme
Discounted private healthcare
EV scheme and Ride to Work scheme
Winners of an array of industry awards
Great Place to Work Certified
Sunday Times Top 100 Best Places to Work
Supporters of 85+ charities with strong commitment to diversity and sustainability

POSITION DETAILS:
Position Title:	Microsoft Operations Coordinator
Reports to (POSITION):	Microsoft Operations Manager
Team:	Microsoft Operations
Department:	Sales Operations

PURPOSE OF JOB:

(OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION)

Receiving training within Microsoft Operations, this role will be there to ensure a consistent, basic level of support and service across the Microsoft Enterprise Operations Team and provide additional resilience across specific areas.

RESPONSIBILITIES:

To work collaboratively within various shared in-boxes dealing with a variety of query types

To have a basic understanding of all Microsoft agreements from an operational perspective

Understand and help manage the efficient processing of Microsoft orders

Understand and assist with the efficient processing of Microsoft Contract Agreements

Run reports and execute specific processes

Completion of specified daily tasks and reports and checks

WIDER TEAM NETWORK

(WHICH TEAMS WILL THE POSITION WORK WITH DIRECTLY AND WHO WILL THEY RELATE TO EXTERNALLY)

Internal

All departments within the company

External

Microsoft, Customers

QUALIFICATIONS, EXPERIENCE, & SKILLS: (DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs)
Educational Qualifications:
Educated to GCSE Level with minimum of A-C Grade in Maths and English	ESSENTIAL OR DESIRABLE
Other Requirements
Methodical & Organised, Loyal, Team player, Self Motivated & ability to multi-task	ESSENTIAL OR DESIRABLE

CORE Competencies & SKILLS – BASED ON POSITION AND GRADE (IF APPLICABLE)

(INCLUDE CORE COMPETENCIES & SKILLS REQUIRED FOR THIS POSITION BASED ON THE GRADE)

A background in Microsoft Licensing preferred but not essential – will consider strong licensing knowledge from other vendors

Excellent attention to detail and accuracy

Excellent time management

Confident in Microsoft Excel (particularly pivot tables, v look ups and calculations)

Excellent verbal and written communication skills

MEASURES & GOALS

(HOW WILL THE SUCCESS OF THE PERSON IN THIS POSITION BE MEASURED – WHAT ARE THE EXPECTED OUTPUTS)

OBJECTIVE

MEASURE

FREQUENCY

KPIs structure

To complete specific set KPIs

Quarterly

Other details

Job Family Employee
Job Function Sales Operations
Pay Type Salary

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Leatherhead, UK