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Microsoft CSP Billing Specialist

Randalls Way, Leatherhead KT22 7TW, UK Req #267
09 December 2024

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.

At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.

Your Future Starts Here

Why Bytes?

  • Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London and Manchester
  • 25 days holiday per annum plus bank holidays and Christmas period
  • Excellent learning and development opportunities
  • Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area
  • Company wellbeing and social events
  • Sports and social clubs
  • Incentive trips
  • Employee Assistance Programme
  • Discounted private healthcare
  • EV scheme and Ride to Work scheme
  • Winners of an array of industry awards
  • Great Place to Work Certified
  • Sunday Times Top 100 Best Places to Work
  • Supporters of 85+ charities with strong commitment to diversity and sustainability

POSITION DETAILS:

Position Title:

 Microsoft CSP Billing Specialist

Reports to (POSITION):

 Accounts Receivable Manager

Team:

 CSP Billing Team

Department:

 Finance

 

PURPOSE OF JOB:

To ensure that the Microsoft CSP billing operation runs efficiently and to time each month.  To continually work with relevant teams to improve the process, resolve billing queries and related issues

 

KEY RESPONSIBILITIES:

  • Understand and demonstrate a high level of understanding of all programmatic and operational aspects of the MS CSP programme
  • Provide internal and external support with regards CSP billing and invoice queries and resolve within defined SLAs
  • Understand billing and operational changes to the programme and assist in implementing processes to manage them where necessary
  • Assist with executing internal monthly CSP billing processes thus ensuring invoices are distributed in a consistent and timely fashion
  • Working with the Billing Analyst with regards continuous investigation, analysis and improvement of CSP billing processes and become expert in this area
  • Assist with training Account Managers and Sales support with basic and intermediate CSP billing training in line with role expectations.

 

WIDER TEAM NETWORK

Internal
  • Accounts & Credit Control, Sales, Sales Support, MS Operations, MS Licensing, CloudSupport, Development and IT

External
  • End User Customers and Resellers, Microsoft

 

QUALIFICATIONS, EXPERIENCE, & SKILLS: 

Educational Qualifications:
  • GCSE passes with minimum of A – C in maths

ESSENTIAL

Years of Experience
  • 2 Years Finance/Billing Background

DESIRABLE

 

CORE Competencies & SKILLS – BASED ON POSITION AND GRADE (IF APPLICABLE)
  • Aptitude for data analysis
  • Advanced excel skills
  • Excellent verbal and written communication skills
  • Attention to detail and accuracy
  • Excellent time management and multi-tasking skills

 

MEASURES & GOALS

OBJECTIVE

MEASURE

FREQUENCY

A full on-boarding and training programme has been developed with areas of knowledge and tasks broken down into levels of difficulty to ensure expectations are clear.  This will be reviewed consistently, and progression discussed on a weekly basis.  For the first 6 months leading to probation, monthly objectives will be set in writing and recorded in the training plan once on-boarding is complete

Other details

  • Job Family Employee
  • Job Function Finance & Accounting
  • Pay Type Salary
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Location on Google Maps
  • Randalls Way, Leatherhead KT22 7TW, UK