Account Manager AM2A

POSITION DETAILS:

Position Title:

Reports to (POSITION):

Team:

Department:

PURPOSE OF JOB:

The primary role of the Account Manager for Ireland is to drive customer acquisition, account management, and revenue growth for Bytes International. This individual will focus on building and nurturing client relationships, delivering exceptional service, and ensuring the alignment of local customer needs aligned to Bytes' global objectives. The Account Manager will work closely with the sales, vendor, and operational teams to develop tailored solutions, manage client portfolios, and achieve sales targets, while supporting the broader growth strategy in the Irish market.

KEY RESPONSIBILITIES:

• Sales and Customer Acquisition:
  • Client Acquisition: Actively engage in the identification, targeting, and acquisition of new customers in Ireland, contributing to Bytes' revenue growth.
  • Account Management: Manage and grow a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and repeat business.
  • Sales Targets: Work to meet or exceed sales quotas, developing and implementing strategies to capture new business and expand relationships with existing clients.
  • Bid Support: Collaborate with global and regional teams on local and international bids, ensuring alignment with Bytes' global sales objectives.
• Customer Relationship Management:
  • Client Engagement: Serve as the main point of contact for aligned customers, acting as a trusted advisor to understand their business needs and offering solutions that align with Bytes' services.
  • Client Satisfaction: Ensure clients receive excellent service throughout the sales lifecycle, addressing any concerns or issues, and consistently delivering on customer success goals.
• Market Development:
  • Market Strategy: Support the execution of Bytes' market strategy in Ireland by identifying growth opportunities, contributing to market positioning, and helping the business expand its market share.
  • Vendor and Partner Relations: Build and maintain strong relationships with key vendors, such as Microsoft, AWS, and HPE, to enhance Bytes' service offerings.
• Reporting and Analytics:
  • Sales Performance Reporting: Provide regular reports and updates on account performance, pipeline, revenue growth, and market insights to the Country Manager, regional and global leadership.
  • CRM Hygiene: Maintain up to date and accurate customer, prospect and suspect information covering organisation, contacts, opportunities and activities.

• Collaboration and Teamwork:
  • Global Alignment: Work closely with Bytes' global and regional teams to ensure consistency in service delivery and sales strategies, contributing to the larger business objectives.
  • Cross-Functional Collaboration: Collaborate with sales, operations, and marketing teams to ensure cohesive and successful sales efforts.
  • Customer Success Focus: Work closely with post-sales teams to ensure the smooth transition from sale to service delivery, and to drive ongoing customer success.

The description above reflects the core responsibilities/activities of the role but is not intended to be all-inclusive; other duties may be required in addition to changes in the emphasis of duties as required by the business from time to time.

Internal

• Sales Leadership Team
• Solution Sales Team
• Pre-Sales Technical Team
• Marketing Team

External

• Customer stakeholders
• Strategic vendor stakeholders (within Ireland)
• Strategic distributor stakeholders (within Ireland)
• 3^rd Party Solution partners (within Ireland)

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Batchelor’s Degree in technology or business management.

DESIRABLE

Years of Experience

• Three (3) years+ of demonstrable sales experience within technology or IT services industry.

REQUIRED

Other Requirements

• Broad commercial and technology understanding of cloud, datacentre, and cyber security.
• Good understanding of software licensing procurement and management processes.
• Irish Market. Specific experience and familiarity with the Irish market, in SMB and Enterprise.
• Good understanding of FinOps value proposition.
• Understanding of AI and ideally Microsoft Copilot.

REQUIRED

REQUIRED

REQUIRED

DESIREABLE

DESIREABLE

CORE Competencies & SKILLS

• Commercial acumen and ability to construct and drive negotiated outcomes to achieve positive results.
• Track record of meeting and exceeding sales targets.
• Ability to build and extend business networks within technology and target customer industries.
• Excellent communication and interpersonal skills.
• Able to work under pressure and meet deadlines.
• Excellent organisational skills - able to manage and prioritise tasks and time.
• Able to demonstrate initiative and a proactive approach to activities and tasks.
• Able to work with business and technical stakeholders within Bytes, customers, and vendors.
• Self-motivating and a desire to learn.

MEASURES & GOALS

OBJECTIVE

MEASURE

FREQUENCY

Active Opportunities

Number of opportunities

Monthly, Quarterly, Annually

New Opportunities

Number of new opportunities created

Monthly, Quarterly, Annually

Pipeline Accuracy

Pipeline vs Actual GP

Monthly, Quarterly, Annually

Net New Deals Closed

Number of net new deals closed.

Monthly, Quarterly, Annually

Customer Growth

Net new customer adds

Quarterly, Annually

Win/Closure Ratio

% Deals Won vs Lost

Quarterly, Annually

GP Performance

Actual GP Performance

Monthly, Quarterly, Annually

Customer Satisfaction (NPS)

Irish customer NPS

Annually