Microsoft CSP Operations Co-Ordinator

BYTES:

Bytes Technology Group is a leading provider of world-class IT solutions represented by Bytes Software Services and Phoenix Software, established in 1982, Bytes has grown rapidly and now employs over 450 people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.

We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.

PURPOSE OF JOB:

(OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION)

Ensure a high level of knowledge, efficiency, and accuracy is delivered to Bytes' internal staff, customers, and resellers regarding Bytes' Microsoft (MS) Cloud Solution Provider (CSP) programme. This will help maintain the trust that has been established between Bytes and its stakeholders and will ensure that Bytes remains a trusted MS CSP partner.

KEY RESPONSIBILITIES:

• To have Primary responsibility for specific operational areas of the CSP programme.  These will be defined on a separate document and may fluctuate as the business evolves

• Run regular reports to aid business development and functions

• Assist with training of new starters and work with Lead to ensure this is delivered and recorded appropriately

• Understand and demonstrate a high level of understanding of all programmatic and operational aspects of the MS CSP programme

• Assist with internal and external tickets in the CSP box and resolve within defined SLAs

• Provide internal and external operational support to Customers over the phone or via MS Teams

• Identify where additional operational support is required and escalate accordingly

• Understanding of relevant Bytes and Microsoft systems, how they link and relate with regards the Programme to be able to assist with queries and escalations efficiently – for example – Bytes’ Cloud Dashboard, Bytes’ Portal, Bytes’ SmartInfo, Microsoft Partner Centre etc

• Work with MS CSP Operations Manager and feedback / help develop Internal processes and workflows that may be required

QUALIFICATIONS, EXPERIENCE, & SKILLS:

(DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs)

Educational Qualifications:

• Educated to GCSE Level with grade 5 or higher in Maths and English

ESSENTIAL

Years of Experience

• 1-3

DESIRABLE

Other Requirements

• Articulate and confident with Customer facing skills

• Aptitude for data analysis

• Advanced excel skills

• Excellent verbal and written communication skills

• Attention to detail and accuracy

• Excellent time management and multi-tasking skills