Supply Chain Co-Ordinator

POSITION DETAILS:

Position Title:

Supply Chain Co-Ordinator

Reports to (POSITION):

Head of Supply Chain

Team:

Service Delivery

Department:

Vendor & Supply Chain

Grade (If Applicable):

N/A

PURPOSE OF JOB:

We are looking for an experienced and detail-oriented Supply Chain Coordinator to manage a variety of vendor relationships, compliance, and performance across multiple channels. The ideal candidate will have experience in vendor management, supply chain operations, and a strong understanding of the rebate, fulfilment, and escalation processes. This role will focus on centralised rebates, unmanaged vendors & suppliers, channel programs, and overall supply chain performance management.

This role provides a unique opportunity to work across a wide range of supply chain functions, vendor relationships, and performance management tasks in a dynamic, fast-paced environment. If you have the skills and passion for vendor and supply chain management, we would love to hear from you!

KEY RESPONSIBILITIES:

Centralised Rebates:

• Oversee the management, claiming and processing of centralised rebates to ensure all rebate programs are documented to compliance standards.

• Maintain strong working relationships with vendors and suppliers, including those managed through VBMs to have effective escalation routes.

• Monitor the channel programs to identify and present back to management suggestions for improved margins.

Unmanaged Vendor & Supplier Management:

• Manage and improve the relationship with unmanaged vendors and suppliers, ensuring seamless onboarding and smooth supply chain processes.

• Act as a primary point of contact for supply chain related issues

• Manage escalations related to vendor performance, including issues with quotes, fulfilment, and stock discrepancies.

• Proactively manage the channel programs the top unmanaged vendors, ensuring their integration into the system aligns with company goals and performance targets.

• Deal Registrations: Qualify the opportunity for deal registration within unmanaged vendors and document the process for sales support to act upon in accordance with company policies and guidelines.

• Monitor and resolve any arising sub-distribution, ensuring smooth communication and updates across supply chain channels.

Quote & Fulfilment Issues:

• Address and resolve quote issues, including but not limited to; expired or incorrect quotes queries, price discrepancies, Forex disputes, margin sanitisation, incorrect or miss placed Pos at distribution.

• Monitor and resolve fulfilment issues, ensuring product availability and timely deliveries.

• Handle SLA management related to quotes, ensuring timely and accurate response times.

Performance & Compliance Monitoring:

• Proactively monitor vendor performance, ensuring compliance with agreed-upon SLAs, rebates, and margin improvements.

• Manage and track vendor-specific escalations related to fulfilment, product pricing, and operational inefficiencies.

• Ensure proper documentation of vendor and supplier interactions, including escalations, invoicing, and dispute resolution for the annual and bi-annual Supplier audits.

Onboarding & Program Setup:

• Manage the supplier onboarding process, including new buying program setups, escalations, and invoice queries.

• Work closely with cross-functional teams to ensure the smooth integration of new suppliers into the supply chain. Ensuring any highlighted terms within new supplier setups are implemented through the quoting tools.

• Review and optimise onboarding enhancements and escalate issues to relevant departments as required.

General Responsibilities:

• Handle escalations related to quotes, distribution issues, and vendor challenges to ensure a timely resolution.

• Monitor and ensure accuracy of the unmanaged vendor and supplier portal pages – including accurate auto-renewal and cancellation periods.

• Support and assist with inventory management and supply chain logistics to improve vendor fulfilment.

• Collaborate with cross-functional teams, including Sales, Finance, and Logistics, to ensure the smooth flow of goods and services.

• Contribute to the development of strategic supply chain initiatives and process improvements to optimise vendor and supplier interactions.

• Process Optimization: Continuously evaluate and suggest improvements of our processes, systems and procedures to increase efficiency, reduce waste, cost, and enhance margins and customer experience.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Experience:

• At least 2 years of experience in IT channel, working with channel programs, rebates, vendor management, and/or supplier onboarding is preferred.

ESSENTIAL

• A strong understanding of supply chain processes, including fulfilment, pricing, quoting, and compliance monitoring.

ESSENTIAL

• Vendor certifications is advantageous

DESIRABLE

Skills:

• Strong negotiation, communication, and interpersonal skills.

ESSENTIAL

• Proven experience managing supplier relationships and contracts.

ESSENTIAL

• Analytical and data-driven approach to decision-making and problem-solving.

ESSENTIAL

• Ability to work under pressure and meet deadlines.

ESSENTIAL

• Knowledge of hardware components, logistics, supply chain processes, and industry best practices.

ESSENTIAL

• Solid understanding of procurement regulations, contracts, and compliance.

ESSENTIAL

• Excellent organizational and project management skills.

ESSENTIAL

Personal Attributes:

• Highly detail-oriented with a focus on accuracy and efficiency.

ESSENTIAL

• Ability to work independently and as part of a dynamic team

ESSENTIAL

• Self-motivated and proactive in identifying opportunities for process improvement, and a focus on achieving cost savings.

ESSENTIAL

• Proactive and adaptable in a fast-paced, ever-changing environment.

ESSENTIAL

• Strong analytical and problem-solving skills with the ability to identify issues and develop effective solutions.

ESSENTIAL

• Strong interpersonal skills with the ability to work collaboratively with internal teams and external partners.

ESSENTIAL

• Adaptable to changing priorities and able to handle multiple tasks simultaneously.

ESSENTIAL

• Technical Skills: Proficient in MS Office Suite (Excel, Word, PowerPoint).

ESSENTIAL