KEY RESPONSIBILITIES:
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- Vendor & Distribution Management: Identify, evaluate, and onboard reliable suppliers of both Client and Enterprise Hardware.
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- Build and maintain strong relationships with suppliers, ensuring they meet quality, cost, and delivery requirements.
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- Vendor Performance Monitoring: Monitor and assess supplier performance through regular reviews, quality audits, and performance metrics. Address any performance issues with suppliers and work collaboratively to resolve them.
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- Procurement Strategy & Contract Negotiation: Develop and implement procurement strategies for hardware products, ensuring that all purchases are aligned with End Customer needs, budgets, and timelines. Analyse market trends to identify cost-effective procurement opportunities.
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- Lead negotiations with suppliers to secure favourable terms, including pricing, delivery schedules, and service levels. Draft and manage procurement contracts, ensuring compliance with company policies and legal requirements.
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- Cost Management: Continuously evaluate and improve procurement processes to reduce costs while maintaining product quality. Track and report procurement spending, identifying opportunities for cost savings.
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- Quotation & Bid support: Support sales and bid team when required, on ensuring detail quotes are provided, including hardware specifications, manufacturing SKUs, costs, and delivery timelines.
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- Warranty registrations: Manage and oversee the warranty registration process for products, ensuring all necessary documentation is completed accurately and submitted within required timelines.
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- Maintain accurate records of all warranty registrations
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- Deal Registrations: Support accurate submission and acceptance of deal registrations in accordance with company policies and guidelines.
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- Collaborate with the sales team to track and update the status of deal registrations, ensuring that all required documentation is in place.
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- Monitor and report on the success of deal registrations, analysing trends and identifying opportunities for improvement.
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- Renewal Management: Manage the renewal process for client hardware.
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- Proactively provide regular reports on renewal status to SMEs on renewal options and timelines.
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- Prepare renewal quotes and documentation, following up as needed to confirm renewal commitments.
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- Supply Chain Coordination: Manage relationships with suppliers, manufacturers, freight providers and internal teams (such as procurement, production, and customer service) to co-ordinate and streamline the transportation, storage, and distribution of hardware products, ensuring all shipments are processed smoothly.
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- Quality Control: Ensure all shipments are accurately documented, properly packaged, and compliant with safety regulations and company standards. Manage returns and damages, ensuring proper reporting and resolution.
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- Inventory Management: Work closely with the logistics and warehouse teams to manage inventory levels and stock accuracy of hardware components, ensuring optimal stock levels, avoiding overstocking or stockouts.
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- Monitor demand patterns and adjust procurement strategies accordingly.
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- Implement efficient tracking systems for hardware components and maintain inventory records in the system and help in conducting stock audits.
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- Tracking & Reporting: Generate regular reports on delivery performance including shipping statuses, logistics performance and potential cost savings.
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- Process Optimization: Continuously evaluate and improve logistics processes, systems and procedures to increase efficiency, reduce waste, cost, and enhance delivery timelines. Introduce best practices for warehouse management, shipping, and tracking.
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- Problem Resolution: Address and resolve any logistical challenges such as shipment delays, inventory shortages, or equipment malfunctions. Act as a point of escalation for logistics-related issues.
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- Rebate: Document and manage all client hardware rebate programs, ensuring timely claims and reconciliations.
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- Audit & Compliance Documentation: Ensure all procurement activities adhere to company policies, industry standards, and regulatory requirements. Maintain accurate records of procurement transactions, contracts, and supplier agreements.
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- Internal Sales Resources: Update the Hardware Operations Compass & Portal pages
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- Market Research: Keep up to date with industry trends, new technologies, and the competitive landscape to inform procurement decisions. Conduct market research to identify potential suppliers and new products that align with company needs.
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- Vendor & Distribution Management: Identify, evaluate, and onboard reliable suppliers of both Client and Enterprise Hardware.
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- Build and maintain strong relationships with suppliers, ensuring they meet quality, cost, and delivery requirements.
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- Vendor Performance Monitoring: Monitor and assess supplier performance through regular reviews, quality audits, and performance metrics. Address any performance issues with suppliers and work collaboratively to resolve them.
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