Third Party Property Damage - Claims Handler

Acorn Insurance are looking for Motor Third Property Damage Handlers to join our expanding Claims Team.  This is an excellent opportunity to be part of a busy and thriving department and join us on our journey to be market leaders.  Experience dealing with Defendant Third Party Insurance Claims is preferred.  The successful candidate will effectively manage a portfolio of motor Insurance claims with a combined value of more than £1million.  You will be provided with continuous development to help you build your technical and commercial decision-making skills, to ensure indemnity spend is minimised on road traffic collision claims.

Role: Property Damage Claims Handler

Working hours: Monday to Friday 9:00am to 5:30pm, 37.5 hours per week

Location: Liverpool/Hybrid 

Salary: £24,255 to £28,000 plus an up to £1,500 performance related bonus per annum, paid quarterly once established within your role.  Opportunity to progress to Senior Handler with increased salary and bonus.

What you will be doing:

• Validate all motor claims for indemnity and fraud
• Proactive and correct assessment of liability following investigations of a road traffic collision
• Accurate quantum assessment of third-party vehicle damages presented using the relevant tools available to assist and further losses relating to motor insurance claims.
• Application of accurate reserves in line with company guidelines
• Adherence to best practice and key strategies
• Effective file and portfolio management
• Any other Ad hoc task as the needs of the business dictate
• Accountability for own performance against set objectives 

What we’re looking for:

• Ability to work in a culture of openness, trust, and respect
• Strong organisation skills with the ability to priorities tasks
• Ability to fact find and analyse information to result in accurate decision making
• Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks

About Acorn Insurance

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

Wellbeing:

•  Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as:
• • 6 Free Counselling sessions per year
  • Unlimited access to a telephone councillor 24/7
  • Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.

•  Network of internal qualified mental health first aiders are available to provide support to colleagues.

Financial:

• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
•  Ability to access your earnings before payday via Dayforce Wallet.
• Company pension scheme
• Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
• Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
• Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture:

•  Long Service Award paid on 5,10- and 15-years’ service
• A reward and recognition hub to celebrate and reward colleagues and peers.
• Consistent and engaging company events including company awards, competitions and charity fundraisers.
• Budgets for department leaders to use for social and engagement events.
  
  Please visit out website to view more of our excellent work benefits!

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.

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