GPSS Client Services Consultant

About The Role

Time Zone: Eastern Standard Time

Magnit seeks a Client Services Consultant (CSC) for its Managed Services Provider (MSP) to manage contingent workers via a Vendor Management System (VMS). The CSC handles day-to-day service delivery either remotely or on-site, ensuring high-quality client service and adherence to contractual obligations.

What You Will Do

• Maintain Desk Procedures and Day-to-Day Processes
• Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations function efficiently
• Implement new processes and enhance current processes to strengthen efficiency

Employer of Record (EoR)

• Conduct new worker orientations, maintain accurate records, and stay updated on HR labor laws to ensure compliance.
• Resolve worker-related issues promptly, facilitate employee relations, and provide timely updates to the Manager.
• Escalate serious issues as needed and consistently deliver professional customer service.

Staffing Desk

• Facilitate temporary requisitions through the VMS and manage supplier-manager relationships, ensuring compliance and documenting performance.
• Resolve issues related to workers, managers, and suppliers promptly, providing timely updates and escalating serious issues to the Manager.
• Meet with hiring managers to qualify requisitions, conduct intake calls with suppliers, and conduct supplier evaluations.

Contractor Compliance

• Acknowledge receipt of Manager Questionnaire or Scope of Work, obtain additional information from the manager, if needed
• Provide education on the issue to hiring manager, Independent Contractor, Procurement Buyers as needed
• Based on the Questionnaire/Scope of Work determine whether IC Screening is required and follow procedures as defined in the SOP
• Manage the screening to ensure turnaround times are met and resolution is achieved in a timely manner.

VMS & Client Support

• Facilitate escalations to appropriate client contacts and Magnit resources, ensuring thorough communication and satisfactory resolution for all parties involved.
• Generate regular reports, keeping the Manager and Score Desk informed of items needing escalation, and consistently provide professional customer service.
• Meet all deliverables outlined in the Scope of Work, maintain order information in the VMS, and ensure compliance with the program's Master Service Agreement.
• Develop positive relationships with clients, perform work respectfully, and proactively address and resolve issues, proposing improvements to the Manager.

General Responsibilities

• Complete daily VMS data entry, secure confidential records, and generate required weekly reports while following all client and Magnit procedures.
• Serve as a subject matter expert for clients, suppliers, and workers, ensuring effective communication and integrity in resource use.

What You Will Need

• College Degree, AA, or equivalent experience.
• 3-5 years' experience in sales, marketing, staffing, HR/recruiting, or customer service preferred.
• Effective written, verbal, and interpersonal communication skills.
• Strong customer service and administrative organizational skills.
• Detail-oriented, critical thinker, problem solver, able to perform physical tasks such as lifting up to 20 pounds and extended periods of desk work.

Salary range is between $60,000 - $66,000 based on experience and location.