GPSS Client Services Consultant

Who We Are
 

Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe. 

About The Role

Time Zone: Eastern Standard Time

Magnit seeks a Client Services Consultant (CSC) for its Managed Services Provider (MSP) to manage contingent workers via a Vendor Management System (VMS). The CSC handles day-to-day service delivery either remotely or on-site, ensuring high-quality client service and adherence to contractual obligations.

What You Will Do

• Maintain Desk Procedures and Day-to-Day Processes
• Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations function efficiently
• Implement new processes and enhance current processes to strengthen efficiency

Employer of Record (EoR)

• Conduct new worker orientations, maintain accurate records, and stay updated on HR labor laws to ensure compliance.
• Resolve worker-related issues promptly, facilitate employee relations, and provide timely updates to the Manager.
• Escalate serious issues as needed and consistently deliver professional customer service.

Staffing Desk

• Facilitate temporary requisitions through the VMS and manage supplier-manager relationships, ensuring compliance and documenting performance.
• Resolve issues related to workers, managers, and suppliers promptly, providing timely updates and escalating serious issues to the Manager.
• Meet with hiring managers to qualify requisitions, conduct intake calls with suppliers, and conduct supplier evaluations.

Contractor Compliance

• Acknowledge receipt of Manager Questionnaire or Scope of Work, obtain additional information from the manager, if needed
• Provide education on the issue to hiring manager, Independent Contractor, Procurement Buyers as needed
• Based on the Questionnaire/Scope of Work determine whether IC Screening is required and follow procedures as defined in the SOP
• Manage the screening to ensure turnaround times are met and resolution is achieved in a timely manner.

VMS & Client Support

• Facilitate escalations to appropriate client contacts and Magnit resources, ensuring thorough communication and satisfactory resolution for all parties involved.
• Generate regular reports, keeping the Manager and Score Desk informed of items needing escalation, and consistently provide professional customer service.
• Meet all deliverables outlined in the Scope of Work, maintain order information in the VMS, and ensure compliance with the program's Master Service Agreement.
• Develop positive relationships with clients, perform work respectfully, and proactively address and resolve issues, proposing improvements to the Manager.

General Responsibilities

• Complete daily VMS data entry, secure confidential records, and generate required weekly reports while following all client and Magnit procedures.
• Serve as a subject matter expert for clients, suppliers, and workers, ensuring effective communication and integrity in resource use.

What You Will Need

• College Degree, AA, or equivalent experience.
• 3-5 years' experience in sales, marketing, staffing, HR/recruiting, or customer service preferred.
• Effective written, verbal, and interpersonal communication skills.
• Strong customer service and administrative organizational skills.
• Detail-oriented, critical thinker, problem solver, able to perform physical tasks such as lifting up to 20 pounds and extended periods of desk work.

Salary range is between $60,000 - $66,000 based on experience and location.