Consultant, Client Services - Hybrid

Day In the Life

(Hybrid - 3 days onsite, 2 day remote) 

A typical day may involve activities such as briefing suppliers, arranging interviews, discussing candidates with hiring managers, conducting pre-employment checks, handling Employee Relations cases, and carrying out induction meetings for new employees. Specific activities will vary based on client and location.

What You Will Do

• CSC is responsible for the day-to-day delivery of Magnit products/services. They report to a Sr. CSC or the Operations Manager.
• The CSC must maintain quality customer service and day to day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work (SOW)
• Depending on the size of the team, the CSC scope of responsibilities may be limited to one product/service (payroll, compliance, or staffing desk), one vertical (clinical or non-clinical), or may span over multiple product lines and areas
• Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations function efficiently; identify and implement new processes to enhance current processes and to strengthen efficiencies

For Payroll Desk:

• Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete Magnit VMS records
• Handle critical Employee Relations issues, requesting support and guidance as required
• Resolve and follow-through, in a timely manner, all issues related to the worker
• Escalate to the OM/PM any serious issues that may jeopardize Magnit’s position with the client, staffing supplier, or may require the involvement of senior Magnit resources

For Staffing Desk:

• Facilitate the fulfillment of temporary requisitions through Magnit’s system (WAND) and efficiently manage the relationship/interaction of staffing desk suppliers and managers
• Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
• Resolve and follow-through, in a timely manner, all issues related to the worker, manager and staffing agency
• Coordinate and deliver annual Supplier Forum
• Rate negotiation with vendors on the client’s behalf
• Compliance:
• Partner and support the compliance department with all compliance matters

What You Will Need

• Customer-oriented, self-motivated critical thinker with a “Can-Do” attitude!
• Bachelor’s degree in a relevant discipline preferred
• 3+ years of experience working in a relevant area such as staffing industry operations, HR/recruiting, MSP, or customer service is preferred
• Strong communication skills with the ability to connect effectively across all layers of the organization

Salary Range is between C$70,000 CAD - C$85,000 CAD based on experience and qualifications.